Subhashis Ghatak
Product Manager
Summary
- 8 years of experience in IT Consulting and Product Management
- Co-founded an on-demand laundry solution company and designed & implemented an array of digital products
- Designed business intelligence solutions using BI tools like Informatica, Tableau ,and Oracle SQL developer
- Expertise in product management, client management, and business strategy
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Product Manager
Tavisca, A JP Morgan Chase Company
01.2022 - Current
- Created product portfolio ,product value proposition and get the product approved from CXO team
- Designing a data platform to create cross domain data availability and enable product teams with business innovations and data driven decisions
- Prioritizing product epics, & features and translated identified needs into use case scenarios & user stories
- Drove Sprint planning, grooming, & designed milestones to deliver the product based on the time, cost,and stakeholders expectations
Co-Founder - Product & Process Development
Zamosh Services Private Limited
02.2018 - 08.2020
- Delivered the Product vision of a curated marketplace e-commerce through continuous ideation & prototyping ; and scaled the product to 10000+ users & captured 10% of the market
- Translated product vision into a roadmap and designed Omni-Channel platform to increase customer reach
- Designed Go-To-Market strategy by working with multidisciplinary teams across operations, and marketing, technology, and finance
- Identified the product-market fit by understanding the customer needs and market trends, maintained a YOY growth of 200%, and achieved an average Customer Satisfaction score of 91%
- Designed and implemented Warehouse management software to improve operation efficiency by providing greater visibility of the process and by reducing turn- around time by 40% with a yield loss of .6%
- Designed and implemented ERP solution by integrating Operations Management and Financial Management
IT Consultant
Tata Consultancy Services
03.2013 - 02.2018
- Analyzed complex technology challenges, identified opportunities, and improved the top line by 100K USD ; Set up a team of 4 members, actively managed a product backlog of features by collaborating with product owner, and achieved a CSAT of 98.7%
- Designed a BI solution by integrating multiple lines of businesses and improving customer segmentation; Reduced customer acquisition cost by 10% & improved customer retention rate by 7%
- Reduced overall job processing time by 30% by eliminating data redundancy and constructing new features
- Reduced~45 man-hours/month and simplified Information management portfolio by automating monthly manual reporting process and designed an IT architecture with BI reporting capability
- Collaborated with AIML team to analyze repeat dispute volume of customers and built KPI monitoring dashboard that can reduce the dispute handling cost up to 83%
Education
Product Management Program -
Indian School of Business
01.2022 - Current
MBA -
S. P. Jain Institute of Management And Research
11.2020 - 01.2022
Bachelor of Technology -
West Bengal University of Technology
05.2008 - 07.2012
Skills
Business Analysis & Strategy
undefinedCertification
Professional Scrum Master (PSM1) - scrum.org
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Product Manager
Tavisca, A JP Morgan Chase Company
01.2022 - Current
Product Management Program -
Indian School of Business
01.2022 - Current
MBA -
S. P. Jain Institute of Management And Research
11.2020 - 01.2022
Co-Founder - Product & Process Development
Zamosh Services Private Limited
02.2018 - 08.2020
IT Consultant
Tata Consultancy Services
03.2013 - 02.2018
Bachelor of Technology -
West Bengal University of Technology
05.2008 - 07.2012
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