SUBHASH KUMAR SAHU
JAMSHEDPUR
Summary
Enthusiastic Professional with strong technical background, seeking Data analyst role in a multinational company. 5+ year of experience in data-driven environments, specializing in Data Analysis. Proven customer service skills with strong data management understanding. Analytical mindset, adept at deriving insights for business decisions. Leadership experience, skilled in team guidance and coaching.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sr. Customer Support Representative
Hitech digital Solutions LLP
AHMEDABAD
04.2022 - Current
- Acted as the main customer contact, handling inquiries, resolving issues, and delivering exceptional service.
- Actively contributed to the "Asia Data Files Lasering and Management" project, utilizing advanced Excel and Power BI skills for data cleaning, manipulation and Visualization.
- Used postal software like BCC Mail Manager, Printshop Mail, and Versandmanager for data cleaning and validation, required SQL skills for Data manipulation.
- Performed data quality checks to correct customer record discrepancies using excel, Power Query and SQL queries.
- Created and optimized workflows to streamline data management.
- Created and maintained documentation and training materials for data coordination and customer service best practices.
- Mentored junior employees on data management and customer engagement.
- Resolved data issues during processing and cleaning.
- Used CRM systems like Salesforce, Basecamp, and Jira for client communication and information sharing.
- Recognized as a key asset for attention to detail and interpersonal skills.
- Led a team of 10, managing assignments, client feedback, error analysis, reports, productivity, and presentations.
Customer Support Representative
Hitech digital Solutions LLP
AHMEDABAD
04.2019 - 03.2022
- Identified improvement opportunities to enhance personal, departmental, and organizational performance.
- Created detailed reports of customer issues for further review.
- Resolved customer inquiries in a timely manner.
- Kept up-to-date on company products and services.
- Improved processes for more efficient customer query handling.
- Worked on a web Research project.
- Exceeding performance and quality standards to meet customer support objectives.
- Collected, analyzed and reported on data for use in operational planning.
Associate
Hitech digital Solutions LLP
AHMEDABAD
05.2018 - 03.2019
- Completed a 1-month Advanced Excel training, ranking 2nd in the assessment.
- Worked as a cost estimator on an international project, requiring strong analytical and mathematical skills.
- Developed interpersonal skills through direct interaction with international clients.
- Achieved 99% accuracy in cost calculation.
- Used Salesforce for managing client data and estimation details.
- Maintained documentation of cost estimation processes and results.
- Gained familiarity with project management principles and teamwork.
Education
Bootcamp Learning - Analytics & Data Science
Coding Ninjas
01-2024
Bachelor of Technology - Mechanical Engineering
College of Engineering Bhubaneswar
BHUBANESWAR05-2018
Intermediate - Physics, Chemistry, Maths And Computer Science
D.A.V Public School, Bistupur
Jamshedpur, Jharkhand01-2013
Matriculation -
Saraswati Sishu Vidya Mandir Bagbera
Jamshedpur, Jharkhand01-2011
Skills
- Data Analysis
- Proficiency in MS Office
- Advanced Excel
- Power BI interactive Dashboard
- Tableau 2024 Certified
- Power BI Certified
- Data Visualization and Presentations
- MySQL Expert
- Data Validation
- Project Management
- Machine Learning
- Geospatial analysis
- BI tools expertise
- KPI Monitoring
- Python (Matplotlib, NumPy, Pandas)
- Data Processing
- Quality Control
- Jira, Atlassian
- Salesforce CRM
- Analytical and Critical Thinking
- Adobe Acrobat Software Proficiency
- FoxPro Software Proficiency
- Proficiency in Google sheets
Affiliations
- Mentored Junior Team members in Upskilling.
- Leading Team of 10 members as an assistant Leader.
- Continuously upgrading myself through various learning, specially focused on Data analytic skill.
- Did case study Data analytics projects on "US Healthe Care Analysis" and " CPI INFLATION Analysis".
- Currently upgrading my skills through "Bootcamp learning at Coding Ninja in the field of "Analytics and Data science".
Accomplishments
- Received Star performer of the month award twice consecutively for the excellent performance in my Organization.
- Nominated for the most Innovative Employee award for the excellent feedback from client and process optimization Idea.
- Received CSI of 5/5 consecutively 5 times for exceeding the client expectations and proactive approach.
Certification
- Tableau 2024 fro Data science - Udemy Certified
- "Power BI essentials training" - NASBA and Linked In certified
- "Career essentials in Generative AI" - Microsoft certified
- "Prompt Engineering essentials" - Linked In certified
- "Advanced Excel" - Certified by Skillders(A corporate training Institute)
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Sr. Customer Support Representative
Hitech digital Solutions LLP
04.2022 - Current
Customer Support Representative
Hitech digital Solutions LLP
04.2019 - 03.2022
Associate
Hitech digital Solutions LLP
05.2018 - 03.2019
Bootcamp Learning - Analytics & Data Science
Coding Ninjas
Bachelor of Technology - Mechanical Engineering
College of Engineering Bhubaneswar
Intermediate - Physics, Chemistry, Maths And Computer Science
D.A.V Public School, Bistupur
Matriculation -
Saraswati Sishu Vidya Mandir Bagbera
- Tableau 2024 fro Data science - Udemy Certified
- "Power BI essentials training" - NASBA and Linked In certified
- "Career essentials in Generative AI" - Microsoft certified
- "Prompt Engineering essentials" - Linked In certified
- "Advanced Excel" - Certified by Skillders(A corporate training Institute)
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