Subhasini Sharma
New Delhi
Summary
Dynamic Customer Service Representative with Bajaj Auto and Sales Associate at Hero MotoCorp, skilled in documentation review and client relationship management. Proven track record of enhancing customer satisfaction through exceptional service and effective collaboration. Adaptable team player who successfully resolved escalated issues, contributing to overall team success and achieving company goals. Attentive Back Office Executive with proven success supporting busy business leaders in day-to-day activities. Detail-oriented with excellent communication, coordination, planning and organization skills to promote seamless operations. Maintaining confidentiality in public affairs and documentation to deliver privacy and security.
Overview
6
6
years of professional experience
Work History
Back Office Executive
Bajaj Auto
New Delhi
01.2024 - 03.2025
- Checked documentation for appropriate coding, catching errors and making revisions.
- Developed strong relationships with clients by providing exceptional customer service.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
- Performed data entry tasks, including updating customer information in databases.
- Managed backend operations to ensure seamless workflow and data accuracy.
- Coordinated backend processes to support efficient business operations.
Sales Assistant
Celebrate Honda
New Delhi
12.2021 - 10.2023
- Achieved sales goals by effectively promoting products and assisting customers with tailored recommendations.
- Supported sales objectives by delivering exceptional service and fostering positive customer relationships.
Sales Associate
Hero MotoCorp
New Delhi
04.2020 - 11.2021
- Built and maintained relationships with peers and upper management to drive team success.
- Developed promotional strategies to increase sales volume.
- Adhered to company initiatives and achieved established goals.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Teacher
Golden Star Public School
New Delhi
06.2019 - 03.2020
- Encouraged critical thinking skills and problem solving strategies among students.
- Provided individualized instruction to meet the needs of all students.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
Education
BBA - General Studies
Delhi University
New Delhi07-2019
Skills
Customer service
- Documentation review
- Regulatory compliance
- Client relationship management
- Team collaboration
- Communication skills
- Adaptability
- Database management
- Quality assurance
PERSONAL DETAILS
- Date of Birth: 16-10-1999
- Father : Rajendra Prasad Sharma
- Mother : Renu Sharma
- Marital Status : Unmarried
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Back Office Executive
Bajaj Auto
01.2024 - 03.2025
Sales Assistant
Celebrate Honda
12.2021 - 10.2023
Sales Associate
Hero MotoCorp
04.2020 - 11.2021
Teacher
Golden Star Public School
06.2019 - 03.2020
BBA - General Studies
Delhi University
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