Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Generic

Deepesh Munj

Mumbai,MH

Summary

Seeking the employment in the organization where I can utilize my skills And strengths to contribute the Success of the organization. A promising, Confident, adaptable and fast learner employee with above 5 years of service Industry experience, groomed in a world-class organization, wishes to take on new challenges. Ability to work in high-pressure environment. Have been involved in many Customer service as well as operational related activities, have been a superior team player in many of the assignments.

Overview

15
15
years of professional experience
4
4
years of post-secondary education

Work History

Back office executive

TEAM SPACE FINSERVE PVT
10.2014 - 04.2022

Customer service executive, Customer service executive And Operations executive

CMA CGM SSC (INDIA) Pvt. Ltd
Mumbai, Maharashtra
04.2015 - 05.2018
  • To process Bill Of Lading
  • To check charges and create invoice.
  • Coordinate with On-shore Team and Customers to resolve Booking and BL Queries.
  • To Audit Bill of Ladings manifested by the Agents and inputters.
  • Daily and weekly basis reports (Productivity / Errors / Performance)
  • Handling amendment after vessel sailed .
  • Generating AUSTRALIA Terminal Load Report & Terminal Discharge Report.
  • Handling hyper-care customer.

Customer Service Jr. Executive

MOL Information Processing Services
Mumbai, India
06.2018 - 08.2019
  • Manifestation of Bill Of Lading.
  • To check documentation charges and create invoice.
  • To look after the Corrections and the Amendments.
  • Following Dangerous cargo requirement and Cross verifying Dangerous cargo documents with SI.
  • Audit the BL’s which is manifested by Inputters.
  • Managing the team in the absence of Team Leaders.
  • Preparation of reports such as daily report and error reports.
  • Training new joiners regarding process.
  • Conducting Weekly meeting with new joiners in terms of error discussion.

Operations Jr. Executive (India Operations)

MOL Information Processing Services
Mumbai, Maharashtra
08.2019 - 08.2021
  • Updating berthing and sailing date of the vessel in system.
  • Updating landing & loading movement in system.
  • Updating the excel database.
  • Maintaining FTR & IPR Reports.
  • Resolving Illogical Movements.
  • Creating Booking.
  • Extraction of EDI CTM error file from OPUS and clearance of all errors.
  • Correct/Update EDI Errors with resolutions.
  • Reconcile the VL / VD moves.
  • Sending Reports to Managements on daily and weekly basis.
  • Managing New Joiners with process Training.
  • Handling Team Volume and ensuring completion in TAT.

Associate - Ops

WNS Global Services
Mumbai, Maharashtra
08.2021 - Current

MOLIPS got taken over by WNS Global Services

From August 2021

Hence Same profile as

Operations Jr. Executive (India Operations)

Education

S.S.C -

St. Aloysius High School
04.2006 - 03.2007

H.S.C. (Maharashtra Board) -

VIVA COLLEGE
03.2009 - 04.2010

B.Com (Mumbai University) -

VIVA COLLEGE
03.2013 - 04.2014

Certificate in Business Analytics -

IMS PROSCHOOL
01.2022 - 07.2022

Skills

    Customer service skills

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Accomplishments

  • Designed empty container automation for company.
  • Designed productivity gauging system for company.
  • Nominated for Best performer of the month twice in a 2017 year.
  • Won Quarterly Zero error Award in year 2019.
  • Part of winning Team in office Cricket Tournament.
  • Multiple times winner in Office Quiz competition.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Certificate in Business Analytics -

IMS PROSCHOOL
01.2022 - 07.2022

Associate - Ops

WNS Global Services
08.2021 - Current

Operations Jr. Executive (India Operations)

MOL Information Processing Services
08.2019 - 08.2021

Customer Service Jr. Executive

MOL Information Processing Services
06.2018 - 08.2019

Customer service executive, Customer service executive And Operations executive

CMA CGM SSC (INDIA) Pvt. Ltd
04.2015 - 05.2018

Back office executive

TEAM SPACE FINSERVE PVT
10.2014 - 04.2022

B.Com (Mumbai University) -

VIVA COLLEGE
03.2013 - 04.2014

H.S.C. (Maharashtra Board) -

VIVA COLLEGE
03.2009 - 04.2010

S.S.C -

St. Aloysius High School
04.2006 - 03.2007
Deepesh Munj