Subhasree Paul
Client Relationship Manager
Jamshedpur
Summary
Dynamic and result-driven Team Leader with over 1.4 years of experience in leading Fintech Company and 3 years of experience in the Banking sector, demonstrating a strong ability to lead high- performing teams and deliver exceptional service. Proven expertise in managing client relationships,optimizing operational efficiency and driving revenue growth through strategic sales initiatives. Skilled in Relationship management, financial analysis, and compliance with banking regulations.
Overview
3
3
years of professional experience
19
19
years of post-secondary education
4
4
Certifications
Work History
Service Relationship Manager (Enterprise Sales)
One 97 Communication Ltd (Paytm)
1 2023 - 4 2024
- Managed a portfolio of high-value Merchant of the entire East region, ensuring timely service for the financial products,payment solution and digital banking.
- Developed and implemented strategic sales plan to achieve company's revenue targets along with setting long term and short term goal , aligned with organizational objectives.
- Maintained strong relationship with portfolio Merchants and new merchants through effective communication to ensure high level of client satisfaction by regular follow ups, personal visits, and escalations.
- Ensured closure of large deployments of EDC devices, complex deals of VAS products and EMI transactions through campaign and personal visit for maximum revenue generation.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved month on month activation target of the existing as well as the new onboarded Merchants
Deputy Manager
HDFC Bank Ltd
08.2019 - 09.2022
- Sales ( Acquiring, Enhancing ,Deepening and Retention) and portfolio management.
- Portfolio Values to grow gradually - CA, SA & TD
- Identified opportunities to cross-sell additional products and services to existing customers.
- Promoted insurance and products to individuals and businesses and analyzed and determined financial visibility and productivity of target products and services.
- Developed strong relationships with customers by providing excellent service and advice.
- Provided customer service support for account opening, deposits, withdrawals, and loan applications.
- Cash and Customer Instruction dealing.
- Assisted clients in setting up online banking services, debit cards.
- Educated customers on how to use online banking platforms safely.
Education
MBA - Marketing And Human Resource
KIIT School Of Management
Bhubaneswar 07.2017 - 05.2019
B.COM - Financial Accounting
Jamshedpur Women's College
Jamshedpur, India 07.2014 - 05.2017
High School Diploma -
DAV Public School Bistupur
Jamshedpur, India 06.2012 - 05.2014
Matriculation -
BSS Pranav Children World
Jamshedpur 01.2000 - 05.2012
Skills
Employee engagement
Team work and collaboration
Marketing knowledge
Schedule Management
Complaint resolution
Employee engagement
Certification
Pursuing Google Data Analytics Certification
Accomplishments
- Winner of Bangiya Parishad in Fine Arts
- Participated in student volunteer in Kuriocity (Business Research Fair) KSOM.
- Received numerous certificates for exceptional contributor in HDFC Bank
- Received various accolades in Singing and dancing Interschool Competition.
Hobbies
- Fine Arts
- Dancing
- Travelling
Languages
Bengali
English
Hindi
Software
Hands on experience in MS Office
Worked on various tools (eg CRM, Paytm Gateway Dashboard)
Operating System : Windows 10
Worked on Google sheets
Timeline
Pursuing Google Data Analytics Certification
05-2024
Anti-Bribery and Anti-Corruption Certification
02-2021
Retail Assets Cetification
02-2021
IRDA Certification
08-2020
Deputy Manager
HDFC Bank Ltd
08.2019 - 09.2022
MBA - Marketing And Human Resource
KIIT School Of Management
07.2017 - 05.2019
B.COM - Financial Accounting
Jamshedpur Women's College
07.2014 - 05.2017
High School Diploma -
DAV Public School Bistupur
06.2012 - 05.2014
Matriculation -
BSS Pranav Children World
01.2000 - 05.2012
Service Relationship Manager (Enterprise Sales)
One 97 Communication Ltd (Paytm)
1 2023 - 4 2024
Similar Profiles
Vaibhav ChaurasiaVaibhav Chaurasia
Key Account Manager - TL at One 97 Communication Ltd. - PayTMKey Account Manager - TL at One 97 Communication Ltd. - PayTM
Mohammed NasiruddinMohammed Nasiruddin
Assistant Manager at One 97 Communication Limited (Paytm)Assistant Manager at One 97 Communication Limited (Paytm)
Anish SinghAnish Singh
Senior Associate at One 97 Communication Ltd (Paytm)Senior Associate at One 97 Communication Ltd (Paytm)