SUBHAV SHARMA
Gurgaon
Summary
Engineering and product leader with 12+ years of experience building and scaling cloud platforms, automation frameworks, and AI-enabled solutions. Proven track record of leading multi-disciplinary global teams, driving platform adoption at scale, and translating complex technical capabilities into high-impact, partner-ready solutions. Strong background in AI-enabled platforms, chatbots, cloud enablement, and developer experience, with hands-on experience in automation, APIs, analytics, and cross-functional delivery.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Manager Solution Architect
American Express
Gurgaon
07.2022 - Current
- Led delivery of a Generative AI–powered knowledge and automation platform using RAG with LLaMA and PGVector, enabling accurate semantic search across Confluence and GitHub.
- Designed intent-driven action execution to automate operational tasks (cloud service restart, pod scaling, service insights) and provide proactive, guided troubleshooting.
- Built AI-enabled learning experiences, including persona-based recommendations and analytics-driven optimization, resulting in 60% growth in user engagement.
- Lead globally distributed engineering teams across development, testing, and infrastructure, delivering scalable internal platforms which is leveraged enterprise wide.
- Guided teams in building a automation framework and established structured testing processes.
- Enabled cross-browser automation by integrating the framework with SauceLabs.
- Designed and delivered self-service cloud onboarding platforms (AWS, GCP, Azure), reducing manual provisioning effort by 50% and improving developer velocity.
- Integrated A Cloud Guru and implemented an automated license queuing system.
- Created GitHub workflows using GraphQL APIs and partnered with cross-team managers to streamline delivery and drive feature execution.
- Represent platform initiatives in leadership forums and drive alignment across multiple business units.
Senior Engineer-I
American Express
Gurgaon
03.2019 - 06.2022
- Defined the product vision and roadmap for an enterprise AI-powered chatbot platform, supporting customer and internal use cases.
- Collaborated with engineering teams to integrate RASA NLP models and intelligent search (SOLR), improving response relevance and system accuracy.
- Built scalable automation and validation frameworks to support rapid iteration and reliable AI feature releases.
- Implemented API automation and analytics pipelines to track bot usage, performance, and learning effectiveness.
- Worked closely with Product Owners and engineering leaders to translate business requirements into production-ready AI solutions.
- Led Agile ceremonies, PI planning, and cross-team execution to ensure predictable delivery at scale.
Software Test Engineer-II
SSP
Gurgaon
12.2017 - 03.2019
- Created test scripts using Selenium, Page Object Model (POM) and Cucumber.
- Worked on updating the Automation Framework to make it more robust and redundant-free.
- Updating the scripts and function library in GIT.
- Worked on different tools like Ranorex, using a Hybrid Framework (combination of Data-Driven and UI-Based frameworks).
- Involved in creating Test Cases, RTM and Test Execution Reports.
- Performed Smoke Testing, Functional Testing, Integration Testing, Regression Testing, and Sanity Testing.
- Defect logging in Bugzilla and tracking them to closure.
Software Test Engineer
Fidelity Information Services (FIS)
Gurgaon
02.2016 - 10.2017
- Understanding the Requirements and Functional Specifications of the project.
- Involved in creating Test Strategy, Acceptance Strategy documents, Test Cases, RTM, and Test Execution Reports.
- Preparing Test Scripts using Selenium with Java and executing the automated scripts.
- Involved in creating the Automation Framework.
- Updated the scripts and function library in TFS.
- Performed Smoke Testing, Functional Testing, Integration Testing, Regression Testing, and Sanity Testing.
Test Engineer Specialist
AON Hewitt
Gurgaon
09.2013 - 02.2016
- Understanding the Requirements and Functional Specifications of the project.
- Involved in creating Test Plan, Test Cases, and Test Execution Reports.
- Preparing Test Scripts using Selenium with Java and executing automated scripts.
- Performing Smoke Testing, Functional Testing, Integration Testing, and Regression Testing.
- Defect logging in Maestro and tracking issues to closure.
Education
B.Tech - Computer Science Engineering
Lingaya’s University
Faridabad01.2013
Skills
- Engineering leadership and strategy:
Technical leadership, platform strategy, roadmap ownership, stakeholder alignment, cross-functional execution - AI & Generative AI Foundations:
Retrieval-Augmented Generation (RAG), Large Language Models (LLaMA), Vector Databases (PGVector), Semantic Search, NLP, ChatBots - Cloud & Platform Engineering:
AWS, GCP, Azure, cloud onboarding platforms, self-service enablement, scalability and reliability
- Developer & Partner Enablement:
Platform adoption, internal partner enablement, reusable frameworks, documentation, analytics-driven insights - APIs, Automation & Tooling:
Java, Selenium, TestNG, REST APIs, GraphQL, CI/CD, GitHub workflows, SauceLabs - Program & Delivery Excellence:
Agile / SAFe, PI Planning, sprint execution, risk mitigation, compliance
Personal Information
Date of Birth: 30/09/1991
Other Details
English, Hindi, Cricket, Table Tennis, Music
Awards Highlights
- Star of the Quarter – For creating Automation framework for ChatBot in American Express
- 60% increase in learning engagement via productized Cloud University
- Organizer of global Cloud Symposium (10K+ attendees)
Certification
GCP Cloud Digital Leader
Timeline
Manager Solution Architect
American Express
07.2022 - Current
Senior Engineer-I
American Express
03.2019 - 06.2022
Software Test Engineer-II
SSP
12.2017 - 03.2019
Software Test Engineer
Fidelity Information Services (FIS)
02.2016 - 10.2017
Test Engineer Specialist
AON Hewitt
09.2013 - 02.2016
B.Tech - Computer Science Engineering
Lingaya’s University