Summary
Overview
Work History
Education
Skills
Personal Information
Other Details
Awards Highlights
Certification
Timeline
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SUBHAV SHARMA

Gurgaon

Summary

Engineering and product leader with 12+ years of experience building and scaling cloud platforms, automation frameworks, and AI-enabled solutions. Proven track record of leading multi-disciplinary global teams, driving platform adoption at scale, and translating complex technical capabilities into high-impact, partner-ready solutions. Strong background in AI-enabled platforms, chatbots, cloud enablement, and developer experience, with hands-on experience in automation, APIs, analytics, and cross-functional delivery.

Overview

12
12
years of professional experience
2
2
Certifications

Work History

Manager Solution Architect

American Express
Gurgaon
07.2022 - Current
  • Led delivery of a Generative AI–powered knowledge and automation platform using RAG with LLaMA and PGVector, enabling accurate semantic search across Confluence and GitHub.
  • Designed intent-driven action execution to automate operational tasks (cloud service restart, pod scaling, service insights) and provide proactive, guided troubleshooting.
  • Built AI-enabled learning experiences, including persona-based recommendations and analytics-driven optimization, resulting in 60% growth in user engagement.
  • Lead globally distributed engineering teams across development, testing, and infrastructure, delivering scalable internal platforms which is leveraged enterprise wide.
  • Guided teams in building a automation framework and established structured testing processes.
  • Enabled cross-browser automation by integrating the framework with SauceLabs.
  • Designed and delivered self-service cloud onboarding platforms (AWS, GCP, Azure), reducing manual provisioning effort by 50% and improving developer velocity.
  • Integrated A Cloud Guru and implemented an automated license queuing system.
  • Created GitHub workflows using GraphQL APIs and partnered with cross-team managers to streamline delivery and drive feature execution.
  • Represent platform initiatives in leadership forums and drive alignment across multiple business units.

Senior Engineer-I

American Express
Gurgaon
03.2019 - 06.2022
  • Defined the product vision and roadmap for an enterprise AI-powered chatbot platform, supporting customer and internal use cases.
  • Collaborated with engineering teams to integrate RASA NLP models and intelligent search (SOLR), improving response relevance and system accuracy.
  • Built scalable automation and validation frameworks to support rapid iteration and reliable AI feature releases.
  • Implemented API automation and analytics pipelines to track bot usage, performance, and learning effectiveness.
  • Worked closely with Product Owners and engineering leaders to translate business requirements into production-ready AI solutions.
  • Led Agile ceremonies, PI planning, and cross-team execution to ensure predictable delivery at scale.

Software Test Engineer-II

SSP
Gurgaon
12.2017 - 03.2019
  • Created test scripts using Selenium, Page Object Model (POM) and Cucumber.
  • Worked on updating the Automation Framework to make it more robust and redundant-free.
  • Updating the scripts and function library in GIT.
  • Worked on different tools like Ranorex, using a Hybrid Framework (combination of Data-Driven and UI-Based frameworks).
  • Involved in creating Test Cases, RTM and Test Execution Reports.
  • Performed Smoke Testing, Functional Testing, Integration Testing, Regression Testing, and Sanity Testing.
  • Defect logging in Bugzilla and tracking them to closure.

Software Test Engineer

Fidelity Information Services (FIS)
Gurgaon
02.2016 - 10.2017
  • Understanding the Requirements and Functional Specifications of the project.
  • Involved in creating Test Strategy, Acceptance Strategy documents, Test Cases, RTM, and Test Execution Reports.
  • Preparing Test Scripts using Selenium with Java and executing the automated scripts.
  • Involved in creating the Automation Framework.
  • Updated the scripts and function library in TFS.
  • Performed Smoke Testing, Functional Testing, Integration Testing, Regression Testing, and Sanity Testing.

Test Engineer Specialist

AON Hewitt
Gurgaon
09.2013 - 02.2016
  • Understanding the Requirements and Functional Specifications of the project.
  • Involved in creating Test Plan, Test Cases, and Test Execution Reports.
  • Preparing Test Scripts using Selenium with Java and executing automated scripts.
  • Performing Smoke Testing, Functional Testing, Integration Testing, and Regression Testing.
  • Defect logging in Maestro and tracking issues to closure.

Education

B.Tech - Computer Science Engineering

Lingaya’s University
Faridabad
01.2013

Skills

  • Engineering leadership and strategy:
    Technical leadership, platform strategy, roadmap ownership, stakeholder alignment, cross-functional execution
  • AI & Generative AI Foundations:
    Retrieval-Augmented Generation (RAG), Large Language Models (LLaMA), Vector Databases (PGVector), Semantic Search, NLP, ChatBots
  • Cloud & Platform Engineering:
    AWS, GCP, Azure, cloud onboarding platforms, self-service enablement, scalability and reliability
  • Developer & Partner Enablement:
    Platform adoption, internal partner enablement, reusable frameworks, documentation, analytics-driven insights
  • APIs, Automation & Tooling:
    Java, Selenium, TestNG, REST APIs, GraphQL, CI/CD, GitHub workflows, SauceLabs
  • Program & Delivery Excellence:
    Agile / SAFe, PI Planning, sprint execution, risk mitigation, compliance

Personal Information

Date of Birth: 30/09/1991

Other Details

English, Hindi, Cricket, Table Tennis, Music

Awards Highlights

  • Star of the Quarter – For creating Automation framework for ChatBot in American Express
  • 60% increase in learning engagement via productized Cloud University
  • Organizer of global Cloud Symposium (10K+ attendees)

Certification

GCP Cloud Digital Leader

Timeline

Manager Solution Architect

American Express
07.2022 - Current

Senior Engineer-I

American Express
03.2019 - 06.2022

Software Test Engineer-II

SSP
12.2017 - 03.2019

Software Test Engineer

Fidelity Information Services (FIS)
02.2016 - 10.2017

Test Engineer Specialist

AON Hewitt
09.2013 - 02.2016

B.Tech - Computer Science Engineering

Lingaya’s University
SUBHAV SHARMA