SUBHENDU SAMANTA
IT System Administrator
KOLKATA
Summary
Experienced System Administrator with 8+ years of experience in IT operations and system administration. Expertise in ITIL & IT service Management, Incident Management, Problem Management, Change Management and SLA management has enabled me to lead diverse teams toward achieving strategic objectives. Working as Site In charge and managing IT operation in Wipro Technologies.
Overview
8
8
years of professional experience
9
9
Certifications
3
3
Languages
Work History
System Administrator (L2) (IT Support Team Lead)
Wipro Ltd
Kolkata
06.2021 - Current
- 8 years’ experience on System Administrator (L2) / ITIL Service Management
- Worked as apprentice trainee at Garden Reach Shipbuilders & Engineers Ltd.
- Worked at Renovision Automation Services Pvt. Ltd as an IT support Engineer (HDFC Bank Ltd. Bank Project)
- Currently Working at Wipro Ltd as an System Administrator (L2) (IT Support Team Lead)
Desktop Support Engineer
RASPL
Kolkata
07.2017 - 06.2021
Work As Desktop Support Engineer
Education
B.Tech - Electronics & Instrumentation Engineering
College of Engineering & Management, Kolaghat
Kolaghat, India 04.2001 -
Skills
- Windows OS
- Mac OS
- Active Directory
- Office 365
- Hardware and Software Installation
- Troubleshooting
- Customer Service
- Service Now (ITSM, ITAM, CSM, ITOM, IRM, CMDB, OMT)
- MacBook & iMac desktop with Jmaf & Bitlocker
- Zscaler, ZPA, Intune MAM & MDM
Certification
Completed one year course on Hardware & Networking
Responsibilities:
- Lead a team of 26 support specialists in providing technical assistance to customers
- Manage & monitoring Sevice-now ticket SLA & TAT
- Manage three states (West Bengal, Andaman & Sikkim) customer location
- Provided technical support for Windows based systems, including installation and configuration of software, hardware and networks
- Resolved technical issues for users of Windows & Mac systems
- Installed and configured Windows OS & Mac OS and Office 365 applications
- Performed maintenance and upgrades on hardware and software components
- Monitored system performance to identify and troubleshoot problems
- Managed user accounts and passwords on Active Directory
- Provided timely and quality customer service
- Offered technical guidance to users on the use of systems and applications
- Developed and implemented training programs for new hires to ensure they were equipped with the necessary skills to provide excellent customer service
- Conducted regular performance evaluations and provided feedback to team members to help them improve their performance
- Collaborated with other departments to address customer issues and improve overall customer satisfaction
- Managed the team’s schedule to ensure adequate coverage during peak hours and holidays
- Achieved a customer satisfaction rating of 98% during my tenure as Support Team Lead.
Vocational Training
Have attended 3 weeks training at Durgapur Chemicals Ltd. (DCL) from 2011-06-06 to 2011-06-24.
Project Undertaken
Completed Project on Optical Filter design using Pentuple Ring Resonator under the guidance of Prof. Sabitibrata Dey, CEMK.
Disclaimer
I, hereby declare that all the information furnished above is true to the best of my knowledge.
Place: Kolkata
Date-20.07.2025 Subhendu Samanta
Timeline
System Administrator (L2) (IT Support Team Lead)
Wipro Ltd
06.2021 - Current
Desktop Support Engineer
RASPL
07.2017 - 06.2021
B.Tech - Electronics & Instrumentation Engineering
College of Engineering & Management, Kolaghat
04.2001 -
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