SUBHOLAXMI RAY
HR Operations & Transformation Lead Shared Services Service Delivery Governance
Kolkata
Summary
Transformation Process Specialist PMO leading global HR transformation across shared services, SAP SuccessFactors, and governance reporting. Delivers process standardization, automation, KPI tracking, and executive dashboards that improve efficiency, compliance, and leadership visibility across EMEA, APAC, AMER, and LATAM. Partners with HR, IT, and automation teams to drive workforce planning, quality audits, and continuous improvement for a 700+ FTE operating model.
Overview
11
11
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Transformation Process Specialist PMO
Capgemini Technology Services Pvt. Ltd.
01.2023 - Current
- Lead global HR transformation initiatives across EMEA, APAC, AMER & LATAM regions within a Shared Services model.
- Manage the end-to-end project lifecycle, including planning, execution, governance, and stakeholder communication.
- Drive HR process standardization, automation, and continuous improvement initiatives, reducing manual effort and improving efficiency.
- Perform Workforce planning, Headcount tracking, and Capacity forecasting & Contract Management across global functions.
- Collaborate with HR, IT, and Automation teams to deploy digital HR solutions using SAP SuccessFactors, ServiceNow, and Power Platform tools.
- Monitor KPIs, CSAT, FTR, SLA performance & RCA presenting insights to senior leadership to resolve operational inefficiencies.
- Develop Executive dashboards, Governance reports, MIS reports, and analytical business presentations for leadership view.
- Managed executive calendars for Business Heads, CXOs, CFOs, and VPs, coordinating meetings, travel arrangements, expense reimbursements, and stakeholder communications while serving as a key liaison between leadership, clients, and external vendors
Assistant Manager - Administration & Operations
India Ratings & Research Pvt Ltd
04.2018 - 12.2022
- Managed meeting calendars for Branch Head Co ordinating meetings, Client Agreements, Payment Invoicing, and acted as support function for branch administrative task.
- Coordinated Travel arrangements, CXO & Conclave meeting scheduling, Town halls, leadership visits, employee engagement activities, and corporate events.
- Oversaw vendor management, contract coordination, invoice processing, and procurement activities to ensure timely service delivery and cost efficiency.
- Maintained office budgets, tracked administrative expenses, and supported financial documentation and reporting activities.
- Managed office supplies, asset inventories, and workspace planning to ensure operational readiness and regulatory compliance
- Supported HR support operations by coordinating interview scheduling, onboarding and documentation, asset management, and training enablement for new process implementations, ensuring a seamless employee experience and compliance with organizational standards.
- Developed and maintained administrative SOPs, trackers, records, and governance reports to improve efficiency and compliance.
- Monitored office health, safety, and compliance requirements, ensuring adherence to organizational policies and local regulations.
PMO Coordinator
CRISIL Limited (Randstad India Pvt. Ltd. - Payroll)
04.2015 - 04.2018
- Provided PMO and administrative support to the Director (PAN India) and a team of 30+ members, coordinating meetings, maintaining client agreements, managing invoicing activities, and preparing monthly financial reports.
- Managed client invoicing and payment reconciliation processes, ensuring billing accuracy, timely collections, and compliance with financial controls.
- Conducted quality assurance reviews and process compliance checks to support operational excellence and continuous improvement initiatives.
- Coordinated annual client contract renewals, ensuring timely execution, documentation compliance, and uninterrupted service delivery.
- Served as a key liaison for client interactions, addressing queries and resolving grievances promptly to enhance client satisfaction and retention.
- Supported financial tracking, reporting, and governance activities by maintaining project records, monitoring key metrics, and delivering management reports.
- Thrived in a fast-paced, deadline-driven environment, effectively managing multiple priorities and contributing to successful project and business outcomes.
Education
PGDBM - Finance & Marketing
International School of Business
Kolkata01-2011
B.Com (Hons.) - Finance & Marketing
South City College (Calcutta University)
Kolkata01-2008
High School Diploma - undefined
B.D. Memorial Institute
Kolkata01-2005
Skills
HR Shared Services (GSS) Delivery Model
SAP SuccessFactors
ServiceNow
Workforce planning
Executive reporting
HR Governance, Audit & Compliance Frameworks
Advanced Excel
Power BI
Lean Six Sigma (Green Belt)
Process standardization
Timeline
Transformation Process Specialist PMO
Capgemini Technology Services Pvt. Ltd.
01.2023 - Current
Assistant Manager - Administration & Operations
India Ratings & Research Pvt Ltd
04.2018 - 12.2022
PMO Coordinator
CRISIL Limited (Randstad India Pvt. Ltd. - Payroll)
04.2015 - 04.2018
PGDBM - Finance & Marketing
International School of Business
B.Com (Hons.) - Finance & Marketing
South City College (Calcutta University)
High School Diploma - undefined
B.D. Memorial Institute
LANGUAGES
English, Hindi, Bengali
ACHIEVEMENTS
Contributed to exceeding the 2025 FTE reduction target by 131%, resulting in €400,000 savings through process optimization and automation initiatives., Drove global change management initiatives across a 700+ FTE workforce spanning Asia, Europe, AMER, and LATAM, reducing delivery errors and achieving a quality target of 95% by transitioning from an SLA-driven model to a quality-focused delivery model post-process transition., Rising Star Award for Q2'24, Delivery Excellence Lead for Q1'25, WoW Award for Q4'25, GEM Award for Q2'26