Subhrant Atri
Operations: Team Leader
Gwalior
Summary
Motivated and result-driven team leader with a proven track record of effectively managing and inspiring the teams to achieve their goals. Seeking a challenging team leader position where I can utilize my leadership communication & problem-solving skills to drive productivity & foster positive work environment.
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
9
9
years of professional experience
Work History
Team Leader
Teleperformance
Indore
08.2023 - 02.2025
- Managing the team of 20n agents, ensuring efficient issue resolution using tools.
- Derive customer-centric approach to enhance satisfaction and service quality.
- Monitor performance, provide coaching, and handle the escalation.
- Spearhead a follow-up call initiative as the primary POC, ensuring end-to-end resolution that boosted resolution rates by 10% & cut customer escalation by 15-20%.
Team Leader
B.P.S Hexaware
Nagpur
08.2023 - 02.2025
- Handling Escalation Desk (Inbound, Outbound & Email) along with Inbound, Outbound & mail folks.
- Attending Client Call & giving input.
- Process improvement & other LOB go live strategies & plan.
- Explore the LOB independently & inbuilt the resources.
- Structure the process, set healthy environment.
- Call monitoring & providing actionable insights.
- A creative mindset and the ability to approach a problem creatively.
- Good communications skills, both written and verbal.
- A meticulous approach to work.
Assistant Manager Customer Care (Team Leader)
Teleperformance
Jaipur
02.2022 - 07.2023
- Inspire Each & Every Team Member to perform their best
- Determine the duties & responsibility of individuals in Team
- Directly Interact with Client regarding Tool Issues
- Handling Client Project on Weekly basis & complete within Timeline
- Create Reports on daily basis i.e. Accuracy, Productivity & Skip%
- Managing Real Time Situation’s in Higher Volume
- Provides all Back-office support tasks like sending and receiving mails
Associate Team Leader – Sales
Aakash Edu Tech. PVT. LTD.
Gurgaon
02.2021 - 09.2021
- Counselling students and parents about our courses and programs.
- Clarifying doubts of students and parents as and when required.
- Meeting with clients virtually or during sales visits.
- Demonstrating and presenting our products.
- Maintaining accurate records.
- Negotiating contracts and packages.
- Reviewing sales performance.
Business Development Associate
Think & Learn PVT. LTD. -BYJU’S
Gwalior
02.2020 - 11.2020
- Build and maintain long-term relationships with clients.
- Closing leads using direct mail tactics, special events and cold calling.
- Work in team environment with the direct and channel sales plan.
- Identifies prospects and develops sales strategies to secure new business, this may include cold calls, competitive analysis, direct mails, coordination of presentations and proposals.
- Meeting with clients virtually or during sales visits.
- Negotiating contracts and packages.
- Reviewing sales performance.
Star Assistant Floor Manager
Money Maker Research PVT. LTD.
Indore
09.2018 - 02.2020
- To consistently provide and ensure that team under supervision should provide a high level of work performance and customer service.
- Performing related duties and special projects as assigned by the management.
- Actively participating in training and development programs and maximize opportunities for self-development.
- Ensuring quality of one’s own work and for the quality subordinates’ work.
- Strong planning and organization skills with the ability to react quickly with the changing priorities.
- Strong knowledge of the stock market to understand the customer profile and also be aware of who the competitors are.
- Ensuring that the subordinates are maintaining the clients’ data in CRM.
Proposed Business Analyst
High Brow Research PVT. LTD.
Indore
11.2016 - 08.2018
- Focusing on owning and driving the discussion/work stream and working with team members and identifying solutions.
- Establish and maintain a strong relationship across capital marketing trading and business partners.
- Report any issues to the management in a timely manner.
- Pro-actively report potential security risks or breaches
- A flexible hard-working attitude, comfortable working in a fast phased environment with frequent release cycle and rapidly changing priorities.
Business Analyst
Capvision Investment Advisor
Indore
04.2016 - 11.2016
- New Customers on boarding, assist existing customers with the advice of stock market
- Reviewed company reports and filings
- Analyzed financial Statements to develop an Understanding of company
- Created and managed a consumer staples sector model portfolio.
- Actively pitched investment ideas within-depth presentations highlighting catalysts, growth, opportunities and risk.
Education
Bachelors Of Engineering - Electronics & Communication
Shree Ram College of Engineering & Management
01-2018
High School - undefined
Miss Hill School
Gwalior01-2011
High School - undefined
St. Paul’s School
Gwalior01-2009
Skills
Strategic Planning
Revenue Development
Fore-casting and Planning
Market Research
Team Management
Declaration:
I do hereby declare that the above particulars of facts and information stated are true, correct and complete to the best of my belief and knowledge.
Timeline
Team Leader
Teleperformance
08.2023 - 02.2025
Team Leader
B.P.S Hexaware
08.2023 - 02.2025
Assistant Manager Customer Care (Team Leader)
Teleperformance
02.2022 - 07.2023
Associate Team Leader – Sales
Aakash Edu Tech. PVT. LTD.
02.2021 - 09.2021
Business Development Associate
Think & Learn PVT. LTD. -BYJU’S
02.2020 - 11.2020
Star Assistant Floor Manager
Money Maker Research PVT. LTD.
09.2018 - 02.2020
Proposed Business Analyst
High Brow Research PVT. LTD.
11.2016 - 08.2018
Business Analyst
Capvision Investment Advisor
04.2016 - 11.2016
High School - undefined
Miss Hill School
High School - undefined
St. Paul’s School
Bachelors Of Engineering - Electronics & Communication
Shree Ram College of Engineering & Management