Subodh Bhagat
Pune
Overview
23
23
years of professional experience
Work History
Senior Manager, SQA & Product Release Engineering
Veritas Technologies LLC
Pune
04.2023 - Current
- Managed the SQA and release process for 50+ Veritas InfoScale patch releases across all major OS platforms annually.
- Developed release roadmaps, proposals, timelines and schedule presentations for internal and external audiences.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Provided strong leadership to enhance team productivity and morale
- Evaluated hiring and promotions requests.
- Evaluate performance and improvement plans for low-performing employees.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Created detailed reports on project progress for senior management review.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives
Manager, Development
Veritas Technologies LLC
Pune
07.2020 - 03.2023
- Responsible for leading a team working on high-quality releases to support a huge operating system matrix with Veritas products.
- Managed over 30 patch releases annually, leading the scrum team through prioritization, execution, release readiness, GA processes, and aligning the release focus with customer satisfaction.
- Excellent work in creating and leading a team in automation development which reduced the execution time of release by almost half
- Strong believer in team bonding, cross-culture, and personal development of every team member.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, and vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
Principal Software Quality Assurance Engineer/Team-Lead/Scrum
Symantec/Veritas
Pune
03.2010 - 07.2020
- Worked throughout multiple releases and a huge Operating System support matrix to qualify Veritas products.
- Working with the engineering team, to harden products and new features by testing different cluster scenarios and providing enhancements and bug findings
- Delivered services to customer locations within specific timeframes.
- Developed and implemented quality assurance standards for software products.
- Analyzed customer feedback to identify areas of improvement in product quality.
- Performed manual and automated testing on software applications to ensure functionality and reliability.
- Conducted reviews of design documentation to verify compliance with quality assurance standards.
- Monitored defect resolution activities to ensure that issues are addressed promptly and effectively.
- Created detailed reports on the results of quality assurance tests conducted.
- Provided technical guidance to junior quality assurance engineers.
- Performed root cause analysis on identified defects in order to determine corrective action plans.
- Assisted in developing strategies for improving overall product quality across multiple departments.
- Collaborated with developers and other stakeholders to resolve complex technical issues related to software products.
Technical Support Engineer
Red Hat Software Services
Pune
01.2006 - 03.2010
- Providing Enterprise Class support for Red Hat Enterprise Linux and its Layered Products (Red Hat Cluster Suite & GFS) to global customers
- Analyzed issues to identify troubleshooting methods needed for quick remediation
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Maintained response times to support business continuity.
Remote Linux Server Administrator
U&D Square Pvt. Ltd
Pune
11.2004 - 01.2006
- L1 technical support for remote Linux server system administration (web hosting), 24/7 chat support and help desk support on ticket systems
- Promoted to L2 and handled team of 4 L1s and worked for a dedicated client
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Worked flexible hours across night, weekend and holiday shifts.
Hardware and Desktop Engineer, Canon Printers Service Engineer
Paramount Computers
Nagpur
04.2004 - 10.2004
- Network and hardware infrastructure management for small and medium offices and setups like computer labs and internet cafes
- Desktop hardware and software management
- Hardware infrastructure maintenance, Network Setup of Entry Level networks at various offices, as well as management of same
- Developed schedule for software maintenance and updates
- Set up and updated equipment for customer use in line with company standards and procedures
- Designed company-wide system implementation strategy, prioritizing cost-effective upgrades and update schedules.
Service Engineer
IT Solutions India
Nagpur
10.2003 - 03.2004
- Worked cross-functionally within organization and integrators and vendors
- Analyzed, troubleshoot and diagnose problems and provide prompt repair and solutions
- Tested and checked performance of hardware and software programs.
Hardware and Desktop Engineer
Freelancer
Nagpur
01.2001 - 02.2003
- Network and hardware infrastructure management
- Network setup of entry level setup
- Responsible for maintaining security and availability of data (basically Tally database) within multi-operating system and client-server environment
- Network setup at Zilla Parishad Office, Nagpur
- Rewarded for a good job in virus removal techniques
- Set up and updated equipment for customer use in line with company standards and procedures
- Configured hardware, devices and software to set up work stations for employees
- Suggested software and hardware modifications to reduce lag time and improve overall speed
- Boosted network, system and data availability and integrity through preventive maintenance and upgrades
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
Education
Bachelor of Engineering - Electricals
Government Engineering College of Ujjain
12.2000
H.S.C (XII)th -
M.G.M Senior Secondary School
03.1995
S.S.C(X)th -
M. G. M. Senior Secondary School
03.1993
Skills
- Red Hat Enterprise Linux
- Veritas Cluster Server
- VMware administration
- Virtualization on Linux KVM, VMWare
- Linux system administration
- Installation and configuration of Databases (Oracle, Sybase)
- Automation through scripts or a framework
- Shell scripting for writing small scripts for repetitive tasks
- Microsoft Hyper-V
- Red Hat Cluster Suite (RHCS)
- Storage management (SAN, iSCSI targets)
- Major role in expanding, maintaining, and streamlining testing harnesses
- Worked extensively in all major and advanced forms of testing
- Persuasive communication style
- Strategic Planning
- Cross-functional team leadership
- Documentation And Reporting
- Cross-Functional Collaboration
- Project Planning
- Task Prioritization
- Performance Tracking and Evaluation
- Work Planning and Prioritization
- Scheduling and Coordinating
- Organizational Skills
- Goal Setting
- Forward-thinking mindset
- Team Building
- Strategic planning
- Compliance understanding
- Cross-Functional Communication
- Reporting management
- Process Improvement
- Cost Control
- Staff Management
- Schedule Management
- Team Collaboration
- Idea Development and Brainstorming
- Performance Evaluations
- Staff Training
- Decision-Making
- Schedule oversight
- Teamwork and Collaboration
- Task Delegation
- Team building
- Employee Coaching and Mentoring
- Problem-Solving
- Problem Resolution
Introduction
Seasoned Engineering Manager with over 19 years of industry experience, with a passion for delivering high-quality software on time and within budget. Adept at bridging the gap between technical complexities and business needs, I lead cross-functional teams to achieve operational excellence. My expertise spans Software Quality Assurance, Software Development Management, Technical Leadership, Communication & Problem-Solving.
Affiliations
- RHCE Red Hat Certified Engineer On versions: Red Hat Enterprise Linux 3, Red Hat Enterprise Linux 5
- SAN & STORAGE ADMINISTRATION Course completion from an EMC certified training institution covering the subjects specified in: http://rrootshell.com/SAN.htm
- Symantec Technical Specialist Certified for Veritas Cluster Server version 5 on Unix platform.
- Veritas Cluster Server 5 Symantec Technical Specialist on VCS version 5 on Unix
- Other Certifications:
- Hardware & Networking Engineer.
- D-Link certified Sales Professional.
Completion of Training Workshop organized by Samsung.
- 'C' language programming.
Accomplishments
- Created numerous automation scripts for daily work
- Created excellent dynamic excel dashboards to give insights about releases and customer adoption
- Managed 30+ platform support releases per year
Career Journey
- Current Senior Manager in SQA Engineering, 3 years
- Development & Release Manager, 3 years
- RHCE, Principal SQA engineer at Symantec (now Veritas), 7+ years
- Software Design Engineer in Test
- L2 technical support for Red Hat Cluster Suite/storage issues on RHEL, 4 years
Timeline
Senior Manager, SQA & Product Release Engineering
Veritas Technologies LLC
04.2023 - Current
Manager, Development
Veritas Technologies LLC
07.2020 - 03.2023
Principal Software Quality Assurance Engineer/Team-Lead/Scrum
Symantec/Veritas
03.2010 - 07.2020
Technical Support Engineer
Red Hat Software Services
01.2006 - 03.2010
Remote Linux Server Administrator
U&D Square Pvt. Ltd
11.2004 - 01.2006
Hardware and Desktop Engineer, Canon Printers Service Engineer
Paramount Computers
04.2004 - 10.2004
Service Engineer
IT Solutions India
10.2003 - 03.2004
Hardware and Desktop Engineer
Freelancer
01.2001 - 02.2003
Bachelor of Engineering - Electricals
Government Engineering College of Ujjain
H.S.C (XII)th -
M.G.M Senior Secondary School
S.S.C(X)th -
M. G. M. Senior Secondary School
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