Subodh Tomar
New Delhi
Summary
To attain a challenging position in a firm so as to use and enhance my knowledge for the benefit of the company. To work with a Strong, Committed and Progressive Organization. Strongly believes in innovative and challenging concept promotion.
Seasoned Senior Travel Consultant with many years of experience in providing clients with exceptional travel arrangements and booking experiences. Handled incoming requests from existing and new customers to identify needs and exceed expectations in arranging satisfactory travel accommodations while minimizing cost to clients. Motivated individual enthusiastic about understanding and addressing client needs to achieve outstanding customer satisfaction.
Overview
11
11
years of professional experience
Work History
Senior Travel Consultant
CWT India Pvt Ltd
Gurugram
05.2024 - Current
- Handling inbound calls from corporate traveller's and travel arrangers.
- Arranging flight ,hotel and car rentals and also interact with airlines ,hotels and car rentals companies in case of any urgency and resolve the issue.
Senior Ticketing Executive
Onkar Infotech Pvt Ltd (Southall Travel)
05.2022 - 05.2024
- Work on queues of issuance, reissuance of pnr on Sabre, Amadeus, Galileo and Worldspan.
- Assisting sales team in advising reissue charges and help them in PNR creation.
- Process urgent travel PNR.
- Generate revenue in finding lowest fare on issued ticket.
Senior Travel Counsellor
Teleperformance Global Services Pvt Ltd
07.2018 - 05.2022
- Handling corporate bookings of CWT requires any action like issuance, reissuance and invoicing on Sabre.
- Knowledge of refund on Amadeus.
- Quality audit and floor support.
Analyst
EXL service.com (India) Pvt Ltd
10.2016 - 06.2018
- Work on manual intervention queue to issue rejected PNR.
- Work on schedule change queue.
Process Associate
Interglobe Technology Pvt Ltd
08.2015 - 10.2016
- Assist crew members and guest of Princess Cruise to Secure their flight, Hotel accommodation and transfers.
- Create PNR and make routing as per vessel schedule.
Process Associate
Interglobe Technology Private Limited
10.2014 - 04.2015
- Assist the passenger of Indigo Airlines like making new reservation, change in reservation, seat assignment, web check-in.
Education
B.Sc. -
MP Bhoj Open University
Gwalior, M.P.Diploma - Aviation, Hospitality, Travel and Tourism Management
Punjab Technical University
Skills
- Working knowledge of issuance ,reissuance on Sabre ,Amadeus and Galileo
Disclaimer
I hereby declare that all the above mentioned is correct to the best of my knowledge.
Mobile Numbers
- 7042581810
- 9131055629
Personal Competency
- Adaptability
- Flexibility
- Positive Attitude
Languages
Hindi
First Language
English
Proficient
C2
Timeline
Senior Travel Consultant
CWT India Pvt Ltd
05.2024 - Current
Senior Ticketing Executive
Onkar Infotech Pvt Ltd (Southall Travel)
05.2022 - 05.2024
Senior Travel Counsellor
Teleperformance Global Services Pvt Ltd
07.2018 - 05.2022
Analyst
EXL service.com (India) Pvt Ltd
10.2016 - 06.2018
Process Associate
Interglobe Technology Pvt Ltd
08.2015 - 10.2016
Process Associate
Interglobe Technology Private Limited
10.2014 - 04.2015
B.Sc. -
MP Bhoj Open University
Diploma - Aviation, Hospitality, Travel and Tourism Management
Punjab Technical University