Subodha Kumar Giri

• Led unit operations, ensuring smooth resident experience across housekeeping, maintenance, and front-desk coordination.
• Monitored daily service standards, resolving resident concerns through prompt grievance redressal and follow-up.
• Coordinated vendor and facility activities to maintain hygiene, safety, and asset readiness.
• Supervised team performance, assigning priorities and reinforcing compliance with operational processes.
• Directed daily mess operations, ensuring consistent meal service and orderly dining environments.
• Coordinated food requisitions, inventory controls, and supply tracking to prevent shortages.
• Enforced sanitation standards and safety procedures across food preparation and serving areas.
• Reviewed menu compliance, portion accuracy, and dietary accommodations for personnel needs.
• Trained mess staff on service procedures, hygiene practices, and equipment handling.

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and implemented strategies to maximize customer satisfaction.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

• Led cross-functional teams to achieve project goals on time and within budget constraints.
• Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
• Initiated cost-saving initiatives that resulted in significant expense reductions without compromising service or product quality.
• Managed budgets and financial reporting, ensuring fiscal responsibility and profitability.
• Collaborated with other department leaders to align organizational strategies for maximum impact on business growth.
• Conducted regular performance reviews, setting achievable targets for employees'' professional development while ensuring accountability towards individual goals.
• Enhanced customer satisfaction with timely resolutions of issues and effective communication strategies.

• Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
• Complete all payroll related functions within Workday and the Career
• Tracking System, checking employee swipes, and issuing payment for upsell commissions
• Oversee Assistant Front Desk Managers
• Assists with managing the delivery and measurement of guest service within assigned department(s) consistent with the company's core service standards and brand attributes
• Work with the Training department to ensure all service and regulatory related courses are completed in Insider Education and that all staff are fully compliant
• Assist hotel managers and cruise specialists with shipboard sales
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Responsible for selection, training, supervision and success of all service employees including, Supervisors and Leads, Servers, Bussers, Food Runners,
• Bartenders and Hosts/Hostesses
• Overall financial performance including revenues, labor and expense for all front-of-house Restaurant operations
• Also assist with overall Food &
• Beverage financial success including adherence to purchasing standards
• Develop and implement beverage menus
• Create promotions, special offerings, event opportunities to drive bar and restaurant business
• Assist with managing the delivery and measurement of guest service within assigned department(s) consistent with the company's core service standards and brand attributes

Siesta Hospitality Services LTD, Gurugram, 122016

Growth Path: Joined as Assistant Customer Service Manager (2015), later got promoted to Manager (2018).

Directing end-to-end Operations inclusive of managing all the departments of the assigned region.

Recruiting new employees and training them for the operations jobs, current status of hotel industries and industries technical knowledge to enhance the skillset of the staff.

Taking adequate measures for maintaining balance between the available funds and the requirement and meeting present revenue & profitability norms. Showcasing excellence in developing and formulating budgets and ensuring control of budgets to manage the operations as per organizational needs & parameters.

Identifying and developing potential vendors for the right sourcing, achieving cost effective purchases of materials.

Assuring maximum guest/customer satisfaction by closely interacting with them to understand the requirements & customizing services to their needs; scrutinizing and maintaining the Guest Satisfaction Score.

Acting as a training specialist; imparting knowledge to the staff by conducting multiple training sessions on Dinning Services, Kitchen Services, Housekeeping Services and Guest commutation.

Establishing standard operating procedures for cleaning & developing new procedures to increase efficiency of staff.

Supervising wide variety of activities inclusive of performing audits, preparing duty rosters and supervising the discipline and conduct of the staff.

Facilitating proper communication within the department by conducting regular meetings with the staff.

Coordinating and collaborating with other managers to ensure proper functioning of the operations.

Counseling and motivating employees on various duties. Checking the reports, files, registers maintained in the department.

• Later got promoted to Manager (2018)
• Directing end-to-end Operations inclusive of managing all the departments of the assigned region
• Recruiting new employees and training them for the operations jobs, current status of hotel industries and industries technical knowledge to enhance the skillset of the staff
• Taking adequate measures for maintaining balance between the available funds and the requirement and meeting present revenue & profitability norms
• Showcasing excellence in developing and formulating budgets and ensuring control of budgets to manage the operations as per organizational needs & parameters
• Identifying and developing potential vendors for the right sourcing, achieving cost effective purchases of materials
• Assuring maximum guest/customer satisfaction by closely interacting with them to understand the requirements & customizing services to their needs; scrutinizing and maintaining the Guest Satisfaction Score
• Acting as a training specialist; imparting knowledge to the staff by conducting multiple training sessions on Dinning Services, Kitchen Services, Housekeeping
• Services and Guest commutation
• Establishing standard operating procedures for cleaning & developing new procedures to increase efficiency of staff
• Supervising wide variety of activities inclusive of performing audits, preparing duty rosters and supervising the discipline and conduct of the staff
• Facilitating proper communication within the department by conducting regular meetings with the staff
• Coordinating and collaborating with other managers to ensure proper functioning of the operations
• Counseling and motivating employees on various duties
• Checking the reports, files, registers maintained in the department.

Cambay Hotels And Resorts, Ahmedabad, Gujurat

Growth Path: Joined as Assistant Front Office Manager (2013) later got promoted to Resident Manager (2014)

• Got promoted to Front Office Manager

Handling Overall Front Office Department.

• Later got promoted from FOE

• Front Office associates are responsible for the guest registration process and communication of hotel services and promotions
• This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.

• Hotel Operations Training