Summary
Overview
Work History
Education
Skills
Timeline
Generic

Subramani A D

Helpdesk Engineer
Bangalore

Summary

Experienced with providing technical support and resolving helpdesk issues efficiently. Utilizes problem-solving skills to address user concerns and ensure smooth operations. Track record of maintaining system performance and enhancing user experience through effective communication and technical proficiency.

Overview

3
3
years of professional experience

Work History

Helpdesk Support Engineer

Pyramid IT Solutions Pvt Ltd
06.2025 - Current
  • Assisted in development of system security protocols.
  • Offered assistance in implementing and developing training programs.
  • Developed and implemented preventive maintenance procedures.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Help desk Engineer

Inventech Info Solution Pvt Ltd.
09.2023 - Current
  • Developed strong relationships with clients, earning trust through responsive communication and reliable problem-solving abilities.
  • Assisted in development of system security protocols.
  • Offered assistance in implementing and developing training programs.
  • Generated reports to track performance and analyze trends.

Education

Bachelors of Computer Applications -

Cauvery College Gonikoppal
Kodagu
01-2022

Skills

Help desk support

Problem-solving abilities

Time management

Problem-solving

Customer service

Ticketing systems

Timeline

Helpdesk Support Engineer

Pyramid IT Solutions Pvt Ltd
06.2025 - Current

Help desk Engineer

Inventech Info Solution Pvt Ltd.
09.2023 - Current

Bachelors of Computer Applications -

Cauvery College Gonikoppal
Subramani A D Helpdesk Engineer