Subramanya Shankar
Mysore
Summary
HR operations specialist with over 3 years of experience in employee life cycle management and HR support services. Expertise in managing end-to-end HR queries, optimizing processes, and ensuring SLA compliance. Proven track record in cross-functional collaboration and team training, contributing to enhanced operational efficiency.
Overview
6
6
years of professional experience
Work History
Process Specialist
Infosys
Bangalore, India
03.2026 - Current
- Serve as a key point of contact for employee HR queries related to compensation, leave, wage statements, benefits, and policies.
- Guide employees during open enrollment and qualifying life events.
- Coordinate with U.S. HR and payroll teams to ensure alignment of insurance data.
- Manage escalations and enhance customer satisfaction through timely interventions.
- Handle hire to retire queries on an ongoing basis
- Handles escalation at the process level in order to ensure high custome satisfaction.
Mobilization Representative
Eteam Infoservices
Bangalore
08.2025 - 03.2026
- Collaborated daily with US-based clients, managing cross-cultural communication and ensuring project deliverables aligned with international standards.
- Support transition planning and execution under the guidance of the transition manager
- Track and Monitor Transition deliverables, Timeliness and dependencies.
- Maintain and update transition related documentations and reports
- Provide administrative and Logistical support during transition phases.
- Coordinate communication between internal teams and clients
- Assist in identifying risks or issues and support mitigation planning.
Technology Support Specialist - HR Operations
Infosys BPM Ltd
Chennai
07.2022 - 06.2025
- Serve as a key point of contact for employee HR queries related to compensation, leave, wage statements, benefits, and policies.
- Guide employees during open enrollment and qualifying life events.
- Coordinate with U.S HR and payroll teams to ensure alignment of insurance data.
- Manage escalations and enhance customer satisfaction through timely interventions.
- Handle hire to retire queries on an ongoing basis
- Handles escalation at the process level in order to ensure high custome satisfaction.
Senior Relationship Manager
Bajaj Allianz Life Insurance
Mysore
05.2021 - 06.2022
- Partnered with bank branches to identify potential customers and promote insurance products.
- Conducted sales training for bank staff and supported them in lead conversion.
- Provided consistent post-sale service and relationship management.
Sales Officer
Canara HSBC OBC Life Insurance
Mysore
01.2020 - 03.2021
- Worked closely with bank partners to promote insurance solutions.
- Conducted customer meetings and sales sessions to drive financial awareness.
- Offered dedicated post-sales follow-up and client assistance.
Education
Bachelor of Computer Applications - Computer Application
JSS College of Arts, Commerce and Science
Mysore2015
Pre-University - PCMCs
Dr. M Dejamma's Mahaveer PU College
Mysore2012
Skills
- Client relationship management
- Training & Team Enablement
- Ticketing Systems & Documentation
- Client Communication & Issue Resolution
- Sales & Relationship Management(Past Experience)
- Microsoft Office Suite
- Case Management & Ticketing Tools
- Strong Analytical & Communication Skills
- Team Leadership & Coordination
Languages
English
Proficient
C2
Kannada
Proficient
C2
Tamil
Proficient
C2
Telugu
Upper Intermediate
B2
Personal Information
Full Name: Subramanya Shankar
Marital status: Unmarried
Known Languages: English,Kannada,Tamil And Telugu
Hobbies and Interests
- Movies
- Sports
Timeline
Process Specialist
Infosys
03.2026 - Current
Mobilization Representative
Eteam Infoservices
08.2025 - 03.2026
Technology Support Specialist - HR Operations
Infosys BPM Ltd
07.2022 - 06.2025
Senior Relationship Manager
Bajaj Allianz Life Insurance
05.2021 - 06.2022
Sales Officer
Canara HSBC OBC Life Insurance
01.2020 - 03.2021
Bachelor of Computer Applications - Computer Application
JSS College of Arts, Commerce and Science
Pre-University - PCMCs
Dr. M Dejamma's Mahaveer PU College