SUBRAT CHAKRAVARTY

• Communicated with customers and vendors positively with particular attention to problem resolution.
• Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
• Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
• Oversaw and improved deliveries through proactive coordination of daily operations.
• Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
• Hired exceptional candidates and led staff to maximize productivity and eliminate process lags.
• Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
• Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Coordinated leadership workshops to educate team members on best practices to optimize productivity.
• Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
• Built loyal account base and long-term business relationships with corporate accounts.
• Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
• Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.

launched operations in entire Eastern India and Bangladesh.

• Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity and effectiveness.
• Reviewed performance results to target and take corrective measures with authorization and escalation.

• METROPOLIS HEALTHCARE LTD as AGM in November 2020 Managed business of Bihar and Jharkhand,Ensure Growth of @300%.sales growth from 20 lacs in november 20 to 70 lacs in september 2021.acquired the prestigious HLM of Patna worth 20 lacs/month
• Motivated, trained and disciplined employees to maximize performance.
• Managed team schedule with eye for coverage needs and individual strengths.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Mentored and motivated team members to achieve challenging business goals.
• Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.

• As Cluster head Bihar and Jharkhand.17 labs including Lab, ,Sub cluster Head ,ASM and all department Head were directly reported to me
• New lab set up at Dhanbad.Responsible for sales,operation P&L and EBIDTA
• Ensured general equipment maintenance and repair to minimize downtime.
• Ensured products and machines to maintain quality and efficiency.

• Zonal Sales Manager for Bihar,Jharkhand and Uttarpradesh.2 Regional Manager, 4 ASM and 10 sales excutive is directly reported to me.Got promoted as Senior Zonal Sales Manager in April 2017
• worked at kerala
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Maintained energy and enthusiasm in fast-paced environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Set up many Labs in patna,Dhanbad,Muvattapuzzha,Todopuzzha,Kanhangad also setup all operation,manpower hiring for entire lab,equipment setup etc.Each labs is now generating revenue More than 10 lacs each 8 month

• Achieved regional sales objectives by coordinating sales team, developing successful strategies and servicing accounts to strengthen business relationships.
• Made onsite sales calls to prospective customers to help sales representatives close lucrative deals.
• Finalized sales contracts with high-value customers.
• Joined Diagnolabs in july 2012 as regional sales manager in july 2012 launched its operations in Bihar and Jharkhand .setup team of 20 field excutives 1 regional manager and 4 ASM

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• looking after the Diagnostics& Healthcare operations in entire eastern zone of country including Nepal and Bhutan will start operation in Bangladesh also in January 11, created 20 distributor with security deposits of one lac across the eastern zone along with Nepal and Bhutan.7 people were reported to me .

• Launched the operations in Nepal,Bihar,Jharkhand,W.B.Rest Sikkim,Odissa.2 front line managers 12 M.E were directy reporting to me..total no of collection centers opened by me 49.sales growth 49% montwise.
• Joined Thermofisher scientific in may 2010 in April 2010 as ABM.looking after the Diagnostics& Healthcare operations in entire eastern zone of country including Nepal and Bhutan.started operation in Bangladesh also in January 11, created 20 distributor with security deposits across the eastern zone along with Nepal . 7 people were reported to me
• Joined Diagnolabs in July 2012 as Regional sales manager in July 2012 launched its operations in Bihar and Jharkhand .setup team of 20 Field Executives 1 regional manager and 4 ASM.

• At present context our profession has undergone for vibrant change where service orientation has changed over from pathologist to Medicos, technician, purchase managers & from retail to Purchaser
• This is the right opportunity for developing relation more as a friendship with pathologist, technician, customers and doctors and manage our approach
• Achievements 1
• Organized Chemist’s retail meet & Set brand (REVITAL) as a market leader
• Organized Patient education program against Rabies
• Development of KOL’S (Key Opinion Leaders)
• Developed speakers from group of doctors & also from reputed labs of the town to speak about our product and increasing uses of our brands in specific indication by the followers
• With proper implementation of strategy through SEs & TBM’s established early response from doctors,
• Received R&R AWARD many times The highest quarterly/yearly achievement award