Subrat Kumar Chhotray

• Business development in the region.
• Client visit to understand the present and up coming demand at customer works and take action accordingly.
• Develop a strong professional relation with the key decision makers at customer end.
• Responsible for achieving the revenue targets in the region.
• Planning and Coordination of site during installation by managing the application Engineer, effective communication with user to resolve any kind of site execution issues to meet the customer schedule.
• Conducting training sessions with Installation Engineers to make them aware of any latest development within Organization and also at customer end.

Achievements

• 14 New Customers in the region in between FY-2022 and FY 2023
• Increase in market volume by around 30-40%
• Developed a Sales and technical support Engineer from within the team for the region.

• Planned and budgeted accurately to provide business with resources needed to operate smoothly.
• Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
• Improved safety procedures to create safe working conditions for workers.
• Established team priorities, maintained schedules and monitored performance.
• Controlled costs to keep business operating within budget and increase profits.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Improved marketing to attract new customers and promote business.
• Managed senior-level personnel working in marketing and sales capacities.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Accomplished multiple tasks within established timeframes.

Achievements

• Successfully developed with support of R & D a new hanging roof for slag cleaning furnace and executed the entire lining with quality and scheduled time frame.
• Developed new business area in Ferro Alloy segment and generated first time order in the organization in this segment- 2 Nos.
• Developed new customer in boiler business in CFBC boiler.- 2 Nos

• Application Enquiry and order generation in projects and shut down works in boiler, Lime Kiln, Reheating furnace, DRI etc.
• Coordination, Planning and attending customer complaints, site execution management.
• Working with cross functional team from Sales and Marking and attend customer meeting, Support in designing refractory lining and provide useful technical input for participation in the enquiry and order process.

Achievements

• Successful in managing Installation of power plant refractory projects received from TKII, ISGEC and BHEL ensuring timely execution of quality job and completed with planned budget for these projects.

• Generated weekly and monthly status reports for helpful progress tracking.
• Maintained open communication by presenting regular updates on project status to customers.
• Continuously sought opportunities for professional growth by attending industry conferences, networking events, and participating in relevant training sessions.
• Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
• Documented project progress to fulfill project requirements and establish traceability.
• Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
• Developed and maintained project documentation for reliable records.
• Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
• Updated customers and senior leaders on progress and roadblocks.
• Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
• Identified and resolved risks to minimize project disruption.
• Monitored project progress, identified risks and took corrective action as needed.

Achievements

• Successfully executed with quality and time bound basis 6 x 135 MW CFBC boiler project at JSPL, Angul