Subrata Ghosh
Bardhaman
Summary
Dynamic Service Engineer with a proven track record at Diebold Nixdorf India Pvt. Ltd., excelling in equipment maintenance and network troubleshooting. Demonstrated expertise in software configuration and team leadership, consistently resolving complex issues and enhancing customer satisfaction through effective technical support. Committed to delivering exceptional service and driving operational excellence.
Overview
11
11
years of professional experience
Work History
Service Engineer
Diebold Nixdorf India Pvt. Ltd.
Bardhaman
08.2014 - Current
- Maintenance, team leading, software configuration and update, hardware and networking, (ATM servicing, installation, team management, etc.).
- Preventive maintenance and installation of ATMs and cash recyclers.
- Maintaining SLA (for breakdown calls < 4 hours and non-breakdown calls < 8 hours).
- Update reports and logs in Oracle AS Wireless Portal.
- Payments flow up from the customer.
- Resolved customer service requests within the given time frame.
- Analyzed complex problems and identified root causes of system failures.
- Provided technical support for customers on site or remotely via phone or email.
Education
B.TECH - ELECTRONICS & COMMUNICATION ENGINEERING
Haldia Institute Of Technology
06.2014
DIPLOMA - ELECTRONICS AND TELE COMMUNICATION ENGINEERING
Bengal Institute Of Technology
Katwa, Burdwan01.2011
HIGHER SECONDARY(H.S.) -
NABADWIP BAKULTALA HIGH SCHOOL
Nabadwip, Nadia01.2008
MADHYAMIK -
RAI DOGACHIA HIGH SCHOOL
Purba Bardhaman01.2006
Skills
- Maintaining SLA
- Adaptability
- Equipment maintenance
- Network troubleshooting
- Software configuration
- ATM servicing
- Hardware installation
- Technical support
- Customer service
- Problem solving
- Team leadership
Self Abilities
Knowledge about hardware and software of computer including hard disk partitioning, formatting and assembling of a new computer.
Languages
- Bengali
- English
- Hindi
Hobbies and Interests
- Making friends & Outing
- Teaching
- Cooking
- Bike riding
Personality Traits
- Excellent verbal and written communication skills.
- Ability to deal with people diplomatically.
- Willingness to learn, team facilitator, hard worker.
Personal Information
- Father's Name: Arun Prokash Ghosh
- Mother's Name: Mamata Ghosh
- Date of Birth: 03/05/90
- Gender: Male
- Nationality: Indian
Timeline
Service Engineer
Diebold Nixdorf India Pvt. Ltd.
08.2014 - Current
B.TECH - ELECTRONICS & COMMUNICATION ENGINEERING
Haldia Institute Of Technology
DIPLOMA - ELECTRONICS AND TELE COMMUNICATION ENGINEERING
Bengal Institute Of Technology
HIGHER SECONDARY(H.S.) -
NABADWIP BAKULTALA HIGH SCHOOL
MADHYAMIK -
RAI DOGACHIA HIGH SCHOOL
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