Subrata Gupta
Bangalore
Summary
Dynamic Payment Operations Specialist with a proven track record at PayPal Ind. Pvt. Ltd., excelling in compliance enhancements and fraud detection initiatives. Achieved a notable reduction in discrepancies through effective communication and precise adjustments to postings. Proficient in M-S Office, leveraging strong analytical skills and interpersonal capabilities to drive process improvements and implement systems effectively. Aiming to further advance operational excellence in a challenging role within the fintech industry.
Overview
8
8
years of professional experience
1
1
Certification
Work History
GLOBAL EXCEPTION OPERATIONS
PayPal Ind. Pvt. ltd.
Bangalore
08.2019 - Current
- Developed and maintained payment operations procedures to ensure compliance with internal controls
- Reviewed, verified and validated incoming payments for accuracy and completeness
- Performed daily reconciliation of payments received from customers against invoices due
- Processed manual and electronic payments according to established policies and procedures
- Analyzed data to identify discrepancies or potential fraud cases
- Prepared monthly reports on payment processing activities for management review
- Monitored system performance related to payments processing functions
- Assisted in the implementation of new payment systems and processes
CONTACT CENTER ASSOCIATE
Nuance Transcription Services
Bangalore
08.2018 - 06.2019
- Researched discrepancies related to customer accounts and payments
- Managed daily accounting tasks, including invoicing and reconciliation of accounts receivable
- Created reports on payment activity for management review
- Performed data entry into the company's financial system as needed
APPLICATION SUPPORT SPECIALIST
Zeta Pvt. Ltd.
Bangalore
01.2017 - 05.2018
- Reviewed customer documents and information to ensure compliance with KYC regulations
- Verified customer identity using public records, financial databases, and other resources
- Updated client profiles with relevant KYC information
- Drafted reports summarizing findings from KYC reviews and investigations
Education
MBA - Marketing
Swami Vivekananda Subharti University
Distance03-2022
BSC - Computer Science
Arunachal University of Studies
Arunachal Pradesh04.2015
ISC - Arts
The St. Xaviers Schools
Malda Town, West Bengal05.2010
ICSE - School
North Point English Academy
Malda Town, West Bengal04.2008
Skills
- Audit Procedures
- Adjustment Posting
- Credit and Collections
- Statement Issuing
- Report Preparation
- Credit Analysis
- Information Verification
- Effective communication
- M-S office
- Words
- Excel
- PowerPoint
Certification
Anti-Money laundering concepts: KYC, AML & Compliance, Udemy.com
Data Analytics, by SF Data School & Data Science course Bootcamp 2024, Udemy.com
be10X AI tools workshop certificate.
Languages
- English, First Language
- Hindi, Beginner
- Bengali, Beginner
Personal info:
- DOB: 07th Sept 1991
- Address: Electronic city phase 1, Bangalore 560100.
Timeline
GLOBAL EXCEPTION OPERATIONS
PayPal Ind. Pvt. ltd.
08.2019 - Current
CONTACT CENTER ASSOCIATE
Nuance Transcription Services
08.2018 - 06.2019
APPLICATION SUPPORT SPECIALIST
Zeta Pvt. Ltd.
01.2017 - 05.2018
MBA - Marketing
Swami Vivekananda Subharti University
BSC - Computer Science
Arunachal University of Studies
ISC - Arts
The St. Xaviers Schools
ICSE - School
North Point English Academy
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