Subrata Gupta
Bangalore
Summary
Payment Operations Specialist with a proven track record at PayPal Ind. Pvt. Ltd., dedicated to enhancing compliance measures and optimizing payment workflows. Achieved notable reductions in discrepancies through effective communication and precise adjustments, contributing to overall operational efficiency. Proficient in MS Office and equipped with strong analytical skills, driving continuous process improvements. Committed to leveraging expertise in the fintech and banking sectors to promote operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
(Payment Operations) Global Exceptions Ops Agent 2
PayPal Ind. Pvt. ltd.
Bangalore
08.2019 - Current
- Maintained records of all transactions processed through the SWIFT payment system.
- Facilitated debiting of customer accounts across institutions, including ACH, direct deposit of paychecks and routine payments.
- Facilitated seamless handling of global transactions via mobile app and website.
- Applied various transaction methods to ensure payments compliance.
- Managed tasks which Facilitated Nostro and Vostro account data to ensure smooth interbank transactions.
- Managed tasks facilitating SEPA and non-SEPA cross-border payments.
CONTACT CENTER ASSOCIATE (Payment Operations)
Nuance Transcription Services
Bangalore
08.2018 - 06.2019
- Researched discrepancies related to customer accounts and payments
- Managed daily accounting tasks, including invoicing and reconciliation of accounts receivable
- Created reports on payment activity for management review
- Performed data entry into the company's financial system as needed
APPLICATION SUPPORT SPECIALIST (Payment Operation)
Zeta Pvt. Ltd.
Bangalore
01.2017 - 05.2018
- Participated in financial audits related to accounts receivable.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Communicated effectively with clients to ensure timely collections.
- Accepted and processed customer payments and applied toward account balances.
Education
MBA - Marketing & IT
Swami Vivekananda Subharti University
Distance03-2022
BSC - Computer Science
Arunachal University of Studies
Arunachal Pradesh04.2015
ISC - Arts
The St. Xavier's Schools
Malda Town, West Bengal05.2010
ICSE - School
North Point English Academy
Malda Town, West Bengal04.2008
Skills
- Audit procedures
- Card operations
- Payment processing
- Chargeback handling
- Payment systems
- Dispute resolution
- Operational risk management
- M-S office
- Words
- Excel
- PowerPoint
Personal Information:
- Languages: English, Hindi, Bengali.
- Address: Electronic city phase 1. Bangalore 560100
- DOB: 07/09/1991
Certification
Course on Recurring Digital Payment, PayPal, ACH(NACHA/Direct Debit) from Udemy.com
Timeline
(Payment Operations) Global Exceptions Ops Agent 2
PayPal Ind. Pvt. ltd.
08.2019 - Current
CONTACT CENTER ASSOCIATE (Payment Operations)
Nuance Transcription Services
08.2018 - 06.2019
APPLICATION SUPPORT SPECIALIST (Payment Operation)
Zeta Pvt. Ltd.
01.2017 - 05.2018
MBA - Marketing & IT
Swami Vivekananda Subharti University
BSC - Computer Science
Arunachal University of Studies
ISC - Arts
The St. Xavier's Schools
ICSE - School
North Point English Academy
Similar Profiles
Subrata GuptaSubrata Gupta
GLOBAL EXCEPTION OPERATIONS at PayPal Ind. Pvt. ltd.GLOBAL EXCEPTION OPERATIONS at PayPal Ind. Pvt. ltd.
Bhuvaneswari SPBhuvaneswari SP
Compliance officer at PayPal Ind Pvt Ltd.,Compliance officer at PayPal Ind Pvt Ltd.,
Subrata GuptaSubrata Gupta
GLOBAL EXCEPTION OPERATIONS at PayPal Ind. Pvt. ltd.GLOBAL EXCEPTION OPERATIONS at PayPal Ind. Pvt. ltd.