SUBRATA PRADHAN
Kolkata
Summary
I love taking new challenges that constantly define me and I really want to improve my skills and learn and grow with the organization. Client-oriented Application Support Specialist with career spent identifying root causes for issues and finding appropriate solutions to alleviate concerns. Talented leader considered integral aspect of highly capable teams.
Overview
1
1
year of professional experience
Work History
Application Support Specialist
cognizant Technology Solutions India Pvt Ltd
Kolkata
02.2024 - Current
- Performed troubleshooting of post-release software faults to support live service and installed software patch design.
- Application server maintenance.
- Provided support for seamless project execution and issue resolution.
- Demonstrated expertise in incident management and change management processes.
- Provided support for ELN project along with Labware LIMS package setup.
Service Executive
Vishnu Solution Pvt. LTD
- Responded to customer concerns and implemented changes to accounts to resolve issues.
- Updated databases with new and modified customer data.
- Resolved customer complaints professionally and efficiently.
Service Executive
IKF Technologies Pvt, LTD.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Responded to customer concerns and implemented changes to accounts to resolve issues.
- Resolved customer complaints professionally and efficiently.
- Promoted additional products or services to meet customers' needs.
Consultant Cashless Executive
Medsolve
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
Non Voice Process
Wipro
- Assisted customers with product selection based on individual needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained accurate records of customer interactions and transactions in CRM system.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
Education
BSC -
CULCUTTA University
01.2021
12th -
WBCHSE Board
01.2017
10th -
WBBSE Board
01.2014
Skills
- MS Excel
- MS Word
- MS Access
- MS PowerPoint
- Python
- SQL
- Team Project Leadership
Languages
- Bengali
- Hindi
- English
Disclaimer
I do hereby declare that the above information is true to the best of my knowledge. Finally, I request the concerned authorities to provide me a chance, so that I can prove the best of myself. I shall ever be thankful and grateful to you.
Personal Information
- Date of Birth: 06/29/98
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Application Support Specialist
cognizant Technology Solutions India Pvt Ltd
02.2024 - Current
Service Executive
Vishnu Solution Pvt. LTD
Service Executive
IKF Technologies Pvt, LTD.
Consultant Cashless Executive
Medsolve
Non Voice Process
Wipro
BSC -
CULCUTTA University
12th -
WBCHSE Board
10th -
WBBSE Board
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