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SUBRATA ROY
Master Of Business Administration
Siliguri,WB
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
Languages
9
9
years of post-secondary education
11
11
years of professional experience
Work History
Assistant Manager
Reliance SMSL Limited
Siliguri, West Bengal
2021.03 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Territory Sales Manager
VIVO SMARTPHONE(YINGJIA COMMUNICATION PVT LTD)
SILIGURI, West Bengal
2019.01 - 2021.03
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Offered new and existing customers profitable products to maintain strong territory-wide revenue.
- Held weekly meetings with team to identify techniques to overcome sales obstacles.
- Managed and motivated sales team to increase revenue.
- Carefully analyzed data to determine most effective sales strategies.
Area Sales Manager
AQUA MOBILE(NORTHERN LIGHT SOLUTION PVT LTD)
North Bengal, West Bengal
2016.08 - 2018.12
- Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.
- Developed productive collaboration with clients and distributors to create and promote new handset, bringing in additional revenue per year.
- Set and achieved sales targets for North Bengal region.
- Held weekly meetings with TSM and SO to identify techniques to overcome sales obstacles.
- Forecasted sales and set successful policies to achieve sales objectives and related metrics within timeframe.
- Analyzed sales data and kept up to date with market trends.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Territory Sales Manager
Celkon Impex Pvt Ltd.
Siliguri, West Bengal
2015.02 - 2016.07
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Held weekly meetings with distributors to identify techniques to overcome sales obstacles.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Brought about industry-leading by applying strategic industry knowledge and leadership skills.
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
Sales Executive
Gionee Mobile
Siliguri, West Bengal
2013.01 - 2015.01
- Analyzed past sales data and team performance to develop realistic quarterly sales goals.
- Surpassed growth targets and revenue projections by coordinating and planning handset sales initiatives.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Developed SWOT analysis and executed targeted sales strategies accordingly using data-driven decision-making.
Showroom Sales Consultant
TVS MOTOR
Siliguri, West Bengal
2008.01 - 2011.04
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Assisted customers with locating and choosing merchandise in any store department.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted customers by answering questions and fulfilling requests.
- Prioritized helping customers over completing other routine tasks in store.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Madhyamik -
Nilnali Vidya Mandir(H.S)
Siliguri 2004.03 - 2005.05
Higher Secondary - Commerce
Nilnalini Vidya Mandir(H.S)
Siliguri 2005.06 - 2007.05
Bachelor of Commerce - Commerce
Siliguri College Of Commerce
Siliguri 2007.06 - 2011.07
MBA - Marketing Management
University Of North Bengal
Siliguri 2011.09 - 2013.08
Skills
Strategic Planning
Business planning
Sales growth
Business Development
Negotiation
Employee performance evaluations
Interests
Traveling
Cooking
Music
Hobbies
I take pleasure in Inspirational Videos and music. I never really thought that this was my hobby, but I’m beginning to comprehend that it is.
I understand that hobbies are activities that a person actively follows and enjoys.
Sandeep Maheswari's video help me recharge and bring me joy. Hence, in that case, my hobby would be watching videos.
I watching to video every morning before I leave for work and when I return home every night.
In addition to that, I spend time on music websites to search for the latest artists.
I like attending music concerts and stay updated on the music scene in my city.
All my interests are mostly related to Inspirational Videos and music – I also collect different album arts in the form of posters or T-shirts and the like.
Software
MS Office, Mail, Internet,
Timeline
Assistant Manager
Reliance SMSL Limited
2021.03 - Current
Territory Sales Manager
VIVO SMARTPHONE(YINGJIA COMMUNICATION PVT LTD)
2019.01 - 2021.03
Area Sales Manager
AQUA MOBILE(NORTHERN LIGHT SOLUTION PVT LTD)
2016.08 - 2018.12
Territory Sales Manager
Celkon Impex Pvt Ltd.
2015.02 - 2016.07
Sales Executive
Gionee Mobile
2013.01 - 2015.01
MBA - Marketing Management
University Of North Bengal
2011.09 - 2013.08
Showroom Sales Consultant
TVS MOTOR
2008.01 - 2011.04
Bachelor of Commerce - Commerce
Siliguri College Of Commerce
2007.06 - 2011.07
Higher Secondary - Commerce
Nilnalini Vidya Mandir(H.S)
2005.06 - 2007.05
Madhyamik -
Nilnali Vidya Mandir(H.S)
2004.03 - 2005.05