Subrata Sarkar

Previous Roles: Partner Development Specialist > Team Captain > Senior Partner Executive

• Engaged high-growth supply partners in Indian market, identifying revenue growth opportunities and maximizing value creation
• Own and manage a portfolio of hotels across Indian Subcontinent region
• Build and maintain strong partner relationships remotely via calls, emails, and virtual meetings.
• Use Agoda’s digital tools for outreach, logging, and reporting.
• Drive improvements in key supply metrics by analyzing performance and recommending solutions.
• Managed a team of 5 members, overseeing their (KPIs) and ensuring overall performance excellence.
• Use readily available data & dashboards to prioritize tasks for each hotel partner.
• Recruited, mentored, and coached new hires and existing colleagues, ensuring seamless integration and professional development.
• Generated performance reports and collaborated with Senior Leadership Teams (SLTs) to strategize and plan upcoming sprints.
• Engaged potential supply partners through outreach efforts to facilitate their online registrations and participation in programs.
• Communicated efficiently with partners via phone, email and online webinars to ensure effective collaboration.
• Trained partners on our technologies & tools to enhance their capabilities.
• Improved team operational processes, managed resources, and responded promptly to partner requests.
• Prepared reports and made recommendations to management, identifying unmet partner needs and suggesting product improvements.
• Conducted training sessions for new hires and upskilled colleagues, fostering continuous learning and development.
• Ideate and support new solutions & experiments alongside Partners TL that drive business growth or improves team productivity.
• Managed multiple accounts simultaneously while meeting deadlines.
• Acted as main point of contact in matters relating to client concerns and needs.
• Developed strategies to increase revenue from existing accounts.
• Provided training and guidance to new Account Managers.
• Negotiated contracts with clients to maximize profitability.
• Analyzed client data and identified opportunities for growth.
• Utilized CRM tools to track client interactions, sales opportunities, and account history.

• Built and maintained relationships with stakeholders at over 100 used car dealerships (UCDs).
• Onboarded and managed new and existing UCDs to ensure seamless integration and ongoing support.
• Engaged UCD affiliates to onboard as partners, expanding affiliate channels and acquiring new affiliates.
• Coordinated inspections of leads from various channels, ensuring thorough evaluations for informed decision-making.
• Finalized procurement processes, including price negotiations and agreement terms.
• Generated leads and managed follow-up to convert opportunities into successful partnerships.
• Ensured end-to-end data compliance for all leads, maintaining accuracy and confidentiality.

• Onboarded restaurants to Swiggy-POP, expanding platform offerings and increasing market presence.
• Planned and executed city and area launches, successfully introducing Swiggy-POP in Guwahati City and driving local engagement.
• Managed POP order processes for the entire city, ensuring smooth operations, working closely with central marketing and category teams.
• Negotiated client contracts to establish mutually beneficial agreements.
• Negotiated with restaurants to secure combo meals at predefined rates, excluding additional charges.
• Monitored item discrepancies and updated the POP menu on a weekly basis.
• Coordinated photo shoots for POP items, producing high-quality visuals that enhanced marketing materials.

• Managed large-scale hotel accounts, driving sustainable performance across the region.
• Onboarded and managed over 300 hotels in the North East, enhancing business with B2B travel agents.
• Developed marketing strategies for hotels, enabling partners to better meet customer needs and expand their businesses.
• Ensured inventory levels met demand and maintained rate competitiveness across platforms.
• Traveled to various cities to deliver expertise and industry best practices, enhancing hotel partners' performance.
• Planned and executed market site visits, ensuring effective market presence.
• Initiated, negotiated, and closed deals with clients, fostering robust business partnerships.

• Managed large-scale hotel accounts (500+ hotels in the North East), connecting and engaging with independent hotels.
• Oversaw end-to-end account management, driving sustainable regional performance.
• Traveled to various cities, delivering expertise, metrics, and industry best practices that enhanced hotel partners' performance.
• Developed business plans to achieve revenue goals, ensuring inventory levels met demand and rates were competitive across platforms.
• Established and maintained supplier relationships, training partner hotels on extranet and wholesale business to optimize operations.
• Reviewed monthly production reports, offering targeted feedback that improved strategies for top-producing hotels.
• Planned and executed market site visits, built MIS and market intelligence reports, and prepared and achieved geography-wise and service-wise sales plans.
• Shared market insights with clients, initiated and negotiated deals, and closed agreements.
• Strategized to better market hotels, helping partners serve customer needs and grow their businesses.

• Facilitated admissions process through personalized counseling sessions, enhancing student engagement.
• Resolved inquiries from students and parents, fostering positive relationships and improving satisfaction.
• Coordinated effectively with all departments of the university to streamline operations.
• Oversaw front office operations, leading a team to ensure efficient service delivery.
• Managed all admin related work and vendor management to ensure smooth operations.
• Handled University Management Information System (MIS), cash collection, and record maintenance.