Subrata Roy
Konnagar
Summary
Dynamic retail professional with extensive experience at Reliance Retail Limited, excelling in training staff and driving sales growth. Proven track record in visual merchandising and effective communication, fostering a motivated team environment that consistently meets targets. Adept at problem-solving and enhancing employee performance to achieve operational excellence.
Overview
13
13
years of professional experience
Work History
Assistant Manager at Reliance Digital
Reliance Retail Limited
Kolkata
12.2023 - Current
- Trained and developed staff to ensure alignment with company standards and policies.
- Facilitated team meetings to communicate goals and foster a positive work environment & achieve our department target.
- Supervised daily operations including scheduling shifts, assigning duties.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
ASSISTANT STORE MANAGER
MORE RETAIL PVT.LTD (Formerly ADITYA BIRLA RETAIL PVT LTD)
kolkata
06.2019 - 11.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supported the team in achieving sales goals through collaborative efforts.
- Implemented visual merchandising strategies to improve product presentation.
CUSTOMER SERVICE ASSOCIATE
ADITYA BIRLA RETAIL PVT LTD
Kolkata
06.2016 - 05.2019
- Provided direct assistance to customers, ensuring a positive shopping experience.
- Handled point-of-sale transactions and product inquiries.
CUSTOMER SERVICE SUPERVISOR
ADITYA BIRLA RETAIL PVT LTD
Kolkata
01.2013 - 05.2016
- Guided employees in handling customer, stocks & others' daily activity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Coordinated with other staff, combining group efforts to achieve goals.
Education
B.COM -
Calcutta University
West Bengal, India01-2012
Higher Secondary -
West Bengal Council for Higher Secondary Education
West Bengal, India01-2009
Madhyamik -
West Bengal Board of Secondary Education
West Bengal, India01-2007
Skills
- Training staff
- Employee performance
- Visual merchandising
- Problem solving
- Motivational leadership
- Sales monitoring
- Effective communication
- Sales growth
Remuneration
Negotiable
Father's Name
Shiv Shankar Roy
Hobbies and Interests
- Reading
- Photography
- Playing Football
- Carrom
Disclaimer
I, hereby declare, that all the information provided above is true to the best of my knowledge.
Technological Proficiencies
- Windows Office Suite (PowerPoint, Excel, Word)
- Internet Navigation
Personal Information
- Total Experience: 13 years
- Date of Birth: 10/25/89
Languages
English
Upper Intermediate (B2)
B2
Bengali
Proficient (C2)
C2
Timeline
Assistant Manager at Reliance Digital
Reliance Retail Limited
12.2023 - Current
ASSISTANT STORE MANAGER
MORE RETAIL PVT.LTD (Formerly ADITYA BIRLA RETAIL PVT LTD)
06.2019 - 11.2023
CUSTOMER SERVICE ASSOCIATE
ADITYA BIRLA RETAIL PVT LTD
06.2016 - 05.2019
CUSTOMER SERVICE SUPERVISOR
ADITYA BIRLA RETAIL PVT LTD
01.2013 - 05.2016
B.COM -
Calcutta University
Higher Secondary -
West Bengal Council for Higher Secondary Education
Madhyamik -
West Bengal Board of Secondary Education