Suchismita Mohanty

• Monitoring & Incident Management
  Actively monitored system health, infrastructure alerts, and application dashboards using tools like CloudWatch, Grafana, Nagios, Prometheus, or Datadog.
  Responded to alerts and incidents, performed initial investigation, and escalated to L2/L3 teams when required.
• First-Level Troubleshooting
  Handled day-to-day issues with servers, databases, and applications (e.g., restarting services, checking logs, verifying connectivity).
  Resolved recurring user-reported issues by following runbooks/standard operating procedures (SOPs).
• Ticket Handling & Support
  Managed incoming tickets related to infrastructure, deployments, and system performance.
  Ensured SLAs were met by prioritizing critical incidents and providing timely updates.
• System Operations
  Performed routine checks on Linux/Unix servers, AWS resources, and databases to ensure availability.
  Assisted with scheduled maintenance activities like patching, backups, and verifying system health post-deployment.
• Collaboration & Documentation
  Escalated issues with detailed troubleshooting notes for faster resolution by senior engineers.
  Updated knowledge base, runbooks, and incident reports for future reference.
• Learning & Growth
  Gained exposure to DevOps/SRE practices like automation, CI/CD pipelines, and cloud resource monitoring.
  Assisted in automating repetitive support tasks under guidance from senior SREs.

• Prepared daily production reports and shared with stakeholders.
• Integrated and acknowledged alerts using OpsGenie and monitored performance alerts in AppDynamics.
• Analyzed log files to identify errors, performance issues, and root causes.
• Worked closely with DevOps & DBA teams for incident resolution and performance optimization.
• Extracted and validated KPI data from databases for availability and performance tracking.
• Calculated Availability KPIs and metrics to measure service reliability.
• Generated Service Availability Reports using Dexter and shared insights with management.

Skills & Tools:

• Monitoring Tools: OpsGenie, AppDynamics, Dexter
• Databases: SQL (KPI extraction, queries)
• Reporting: KPI & Availability Metrics
• Collaboration: DevOps & DBA Teams
• Incident Handling & Alert Management
• Strong analytical and problem-solving skills