Suchita Singh

Credit Card Division - Co-branded Credit Card, Credit Card Distribution, and Secured Credit Cards.

• Led end-to-end sales process for co-branded credit card division, achieving ₹290 crores in total card spends and generating ₹40 lakhs in spend-based revenue.
• Spearheaded deployment of AI-powered voice bot to streamline customer interactions, reducing manual workload by 70%.
• Implemented workforce optimization strategies that decreased OPEX by 20% while maintaining performance levels.
• Mentored sales and service executives, enhancing productivity and boosting team morale.
• Collaborated with team members to align project objectives and meet strict deadlines.
• Conducted thorough research and data analysis to support strategic planning initiatives.
• Executed daily responsibilities with accuracy and efficiency.

Customer Service Non-Voice, & Sales

• Managed end-to-end email operations, ensuring timely, accurate, and professional communication with customers, while maintaining SLAs.
• Developed and maintained standardized email templates to improve response clarity and brand consistency.
• Resulted in enhanced communication efficiency, and a more professional client experience.
• Oversaw personal loan processes and contributed to operational improvements by 15%.