SUDARSAN CHELLAPPA
CHENNAI
Summary
A strategic Senior IT Business Relationship Manager with over 29 years of experience fostering trusted partnerships between IT and business units to drive growth, efficiency, and innovation. Proven expertise in shaping and managing business demand, translating complex needs into clear IT initiatives, and facilitating portfolio discussions to align technology solutions with organizational strategy. Adept at navigating competing priorities, managing stakeholder expectations, and introducing robust governance for consistent project alignment and value realization. A collaborative leader who champions large-scale business transformation programs and builds high-performing global teams.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Principal Consultant – IT Business Partner
Eviden - An Atos Company (formerly Atos Syntel)
03.2000 - Current
- Serve as the primary strategic liaison between IT and key business units, cultivating strong, trusted partnerships to ensure technology solutions drive business value for over 20,000 users across India & the APAC Region.
- Demand & Portfolio Management: Shape, capture, and prioritize the portfolio of business demand, translating diverse business needs into clear IT initiatives with well-defined scope, impact, and value outcomes aligned with organizational strategy.
- Stakeholder Engagement: Proactively anticipate stakeholder needs and manage expectations, facilitating portfolio discussions to balance competing priorities and foster alignment in a dynamic, evolving environment.
- Governance & Structure: Introduce and enforce a structured governance framework to support consistent demand intake, strategic project alignment, and measurable value realization from all IT investments.
- Business Transformation: Champion and support major business transformation programs, guiding teams through the adaptation to new processes, tools, and modern ways of working, including the adoption of in-house Generative AI tools to enhance support and efficiency.
- Collaboration & Innovation: Foster deep collaboration between IT and business teams to drive efficiency and enhance customer experience, leveraging innovative solutions to meet business goals.
- Financial Management: Develop and execute budget optimization strategies, achieving 10-15% year-over-year savings (~2-3 million Euros) in CapEx & OpEx by aligning IT spending with strategic business priorities.
- Leadership: Lead and mentor a high-performing, multicultural team of over 50 IT professionals, defining KPIs and fostering a culture of continuous improvement and service excellence.
Education
Post Graduate Diploma - IT
Symbiosis Centre for Distance Learning
Bachelor of Arts - Corporate Secretaryship
Madras University
GNIIT - undefined
NIIT
Skills
- Business Relationship Management: Stakeholder Engagement IT-Business Strategy Alignment Trust & Partnership Building
- Portfolio & Demand Management: Demand Prioritization Value Realization Portfolio Governance
- IT Strategy & Governance: ITIL v4 & v3 Program Management (PRINCE2) Budget & Cost Optimization
- Leadership & Transformation: Global Team Leadership Change Management Operational Excellence
- Risk & Compliance: Security Management Audit & Compliance (ISO, SOC2, PCI-DSS) Disaster Recovery
- Technical Acumen: Process Automation Generative AI Solutions Azure AI Fundamentals
Accomplishments
- Budget & Cost Optimization: Achieved cost savings of 10% to 15% on overall CapEx & OpEx, resulting in savings of ~2-3 million Euros annually through a continuous governance process and partnership with business leaders.
- Risk Management & Compliance Excellence: Managed global IT risk and maintained 100% adherence to audit compliance for standards including PCI-DSS and ISO, achieving Zero Non-Conformance in all audits.
- Large-Scale Transformation: Successfully led the migration of 16,000 users to a cloud-based IT workplace environment, ensuring the project met all organizational compliance standards and minimized business disruption.
- Stakeholder Satisfaction: Consistently maintained a high end-user CSAT score of over 8 out of 10 since 2020 by delivering seamless, SLA-driven support and enhancing the user experience.
- Strategic Cost Savings: Implemented a sustainable endpoint asset recycling program that avoided the procurement of 700 new laptops, delivering a hard cost saving of 560K Euros and reducing the organization's carbon footprint.
Certification
- ITIL V4 Managing Professional & ITIL V3 Expert | Axelos
- PRINCE2 Foundation and Practitioner | Axelos
- Microsoft Certified: Azure AI Fundamentals | Microsoft
- Certified Disaster Recovery Engineer | Mile2
- Leading in the Digital Age (LIDA) | Atos & Harvard Business Publishing
Timeline
Principal Consultant – IT Business Partner
Eviden - An Atos Company (formerly Atos Syntel)
03.2000 - Current
Bachelor of Arts - Corporate Secretaryship
Madras University
GNIIT - undefined
NIIT
Post Graduate Diploma - IT
Symbiosis Centre for Distance Learning