Sudarshan DM
Desktop Support Engineer L2
BANGLORE
Summary
As a L2 Desktop Support Engineer with 7+ years of experience in troubleshooting and resolving complex hardware and software issues. Skilled in Windows and Mac OS, Active Directory, and remote desktop support. Seeking positions with growth-oriented organization in the areas of Desktop, Network and Server. To work in a competent atmosphere this enables me to cope with the emerging trends to widen my spectrum of knowledge for the process of concern.
Overview
7
7
years of professional experience
5
5
Languages
Work History
Sr, Desktop Support Engineer L2
Sysnet Global Technologies Pvt Ltd
05.2021 - Current
• successfully completed 1500+ Laptops Refresh activity with OS installation, compliance clearance, application instructions and drivers & security patches update.
• successfully Resolved 300+ MAC, iDevice, and critical software installation requests.
• Successfully deployed OS for 700+ Laptops at pandemic COVID situation and delivered to end users with all required installations.
• Successfully handled VIP tickets with in SLA and supported 1000+ hardware and software tickets in last 12 months.
L1 Desktop Support Engineer
Magna Infotech Pvt Ltd a Division of Quess Corp
04.2018 - 05.2021
• successfully completed 1500+ windows 7 Desktops migration to windows 10 by using upgrademe Tool.
• Successfully completed 1500+ Refresh activity with OS installation and user configuration.
• supported for 300+ MAC enrollment requests.
• reduced 50% of system compliance issues by updating drivers, installing security patches, antivirus update and defective hardware replacements at user downtime.
• maintained accurate asset details by conducting physical asset verification and floor inventory.
Education
DIPLOMA - Electronics and Communication Engineering
GNANA VIKASA POLYTECHNIC
CHITRADURGA08.2015
2nd PUC - H.E.S.Ed
Maharani Pre university collage
CHITRADURGA04.2007
S.S.L.C - KANNADA
SRI DURGA High School
MOLAKALMURU03.2005
Skills
✓Desktop Support Engineer with 7 years of experience troubleshooting and resolving complex hardware and software issues
Activities
- Participated in National Level and International Level Paper Presentation in various colleges
- Participated in National level Quiz Competition
- Participated in Project contest
Roles And Responsibilities
• Troubleshooting and Problem Solving
•. Hardware and Software Installation
•. Operating System (OS) Configuration and Support
•. Network Configuration and Support
•. Active Directory Administration
•. Remote Desktop Support
•. Backup and Recovery Solutions
•. Security and Antivirus Management
•. Hardware and Software Upgrades
•. Printer and Peripheral Device Support
•. MAC and iDevice Support
•. IT Asset Management
Personal Information
- Father's Name: MALLAIAH M D
- Mother's Name: Marakka BS
- Date of Birth: 06/01/1988
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Summaryofqualifications
- DIPLOMA Electronics and Communication Engineering, GNANA VIKASA POLYTECHNIC, BTE, 05/2015
- PUC H.E.S.Ed, Maharani Pre university collage, KEA, 05/2007
- S.S.C KANNADA, SRI DURGA High School, S.S.L.C, 05/2008
Disclaimer
I hereby declare that the information and facts stated above are true and correct to the best of my knowledge and belief.
Timeline
Sr, Desktop Support Engineer L2
Sysnet Global Technologies Pvt Ltd
05.2021 - Current
L1 Desktop Support Engineer
Magna Infotech Pvt Ltd a Division of Quess Corp
04.2018 - 05.2021
DIPLOMA - Electronics and Communication Engineering
GNANA VIKASA POLYTECHNIC
2nd PUC - H.E.S.Ed
Maharani Pre university collage
S.S.L.C - KANNADA
SRI DURGA High School
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