Sudarshan Mandal
SAP CPQ Functional Consultant
Kolkata
Summary
Experienced SAP CPQ Functional Consultant with a 2.5-year proven track record of effectively resolving end user issues and tackling complex quoting problems. Adept at facilitating seamless communication with sales teams and providing valuable support in CPQ processes. Demonstrated expertise in streamlining quoting procedures and enhancing overall efficiency.
Overview
8
8
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Senior Business Analyst
Accenture Solutions Private Limited
06.2022 - Current
- Troubleshooted and resolved complex issues raised by sellers during quote creation in CPQ
- Working with end users to gather the common issues faced during quote creation
- Creating KB articles for simple repetitive issues and providing feedback to Dev team on other issues
- Collaborating with the QA team on unit testing specific modules in the quoting flow
- Debugging and performing Root Cause Analysis on production issues
- Creating monthly reports and documents on issues raised by users during quoting
- Providing KT sessions on end to end quoting process to new team members
- Helping sellers to create quote in CPQ till quote closure
- Suggesting procedural enhancement ideas to client so as to smoothen the quoting process
E-Commerce Operations Intern
Revolux Solutions
01.2021 - 02.2021
- Responsible for managing entire backend operations of the e-commerce platform
- Smooth end-to-end onboarding & setup of a wide variety of stores on the platform
- Managing product listings and ensuring correct product-category mappings
- Training of partners and coordinating with them on order fulfillment and tracking
- Handling customer grievances concerning order fulfillment issues
Software Engineer
Cybage Software Private Limited
06.2017 - 07.2019
- Modifying existing software to correct errors, adapt it to new standards, and improve performance
- Communicating with clients to understand and analyze specific user requirements
- Documenting design specifications, installation instructions & standard operating procedures
- Conducting trial runs of applications to produce desired information and results
- Storing, retrieving, and manipulating data to run applications as well as verify results
- Collaborating with software developers to select appropriate design solutions
- Preparing reports concerning project activities and system functioning status
- Usage of agile methodology for streamlining of day-to-day activities
Education
MBA - Operations Management
K J Somaiya Institute of Management
04.2001 -
B. Tech - Computer Science
Kalinga Institute of Industrial Technology
04.2001 -
Skills
Agile project management
Problem-solving
Data analysis
Process optimization
Requirements gathering
Stakeholder management
Agile project management
Co Curricular Achievements
- Awarded with Accenture Celebrates Excellence (ACE) Award, 2025
- IEEE Publication: Online and Offline Character Recognition: A Survey, 2016
Certification
Entry Certificate in Business Analysis, IIBA
Timeline
Entry Certificate in Business Analysis, IIBA
07-2022
Oracle Cloud Infrastructure 2022 Foundations Associate
07-2022
Senior Business Analyst
Accenture Solutions Private Limited
06.2022 - Current
Supply Chain Principles, Coursera
02-2021
E-Commerce Operations Intern
Revolux Solutions
01.2021 - 02.2021
Green Belt, Lean Six Sigma, K.P.M.G
11-2020
Introduction to Data Analytics, Udemy
06-2020
Software Engineer
Cybage Software Private Limited
06.2017 - 07.2019
MBA - Operations Management
K J Somaiya Institute of Management
04.2001 -
B. Tech - Computer Science
Kalinga Institute of Industrial Technology
04.2001 -
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