Sudarshan Thirumalai
Bangalore,India
Summary
Technical Support Senior Engineer with 3.2 years of experience in helping clients maintain smooth operations. Commended for rapidly analyzing a network and resolving downtime and efficiently integrating new network components.
Overview
7
7
years of professional experience
Work History
Technical Support Senior Engineer
Sonicwall Technology Systems India Private Limited
Bangalore , Karnataka
2019.05 - Current
- Take ownership of technically complex customer reported issues from web and phone, have worked closely with the customer until it is completely resolved.
- Adhere to SLA.
- Handling internal, sales and C-level escalation.
- On a daily basis provided my expertise in troubleshooting issues related to the following services provided by our products.
- Setup the test environments as necessary for replication of the customer reported issues and provide the documentation on these steps.
- Supported SonicOS 6.5/7 - TZ(SMB), NSA(Enterprise) firewalls, and Wireless Access Points - SonicWave and SonicPoint Series.
- Understanding on - LAN, WAN, DHCP, DNS, HTTP, TCP/IP, IPSec
- Worked for technical writing team and assisted with technical knowledge base article.
Student Intern
IBM
Bangalore
2017.07 - 2017.07
- NOC Operations for IT Infrastructure Management
- Gained full visibility in Data centre
Education
B.E - Information Science Engineering
New Horizon College of Engineering
Bangalore 2001.04 -
PUC - PCMC
Sri Bhagawan Mahaveer Jain College
Bangalore 2001.04 -
Schooling -
Venkat International Public School
Bangalore 2001.04 -
Skills
Customer Experience
Languages
English, Telugu, Kannada, Tamil and Hindi
Accomplishments
- Certificate of Recognition - Discretionary Effort (Spot Award)
- CVA - Customer Survey Award
- Certificate - SonicWall Network Security Administrator SonicOS 7
- Mentored Entrants & Interns
- Beta-Testing
Timeline
Technical Support Senior Engineer
Sonicwall Technology Systems India Private Limited
2019.05 - Current
Student Intern
IBM
2017.07 - 2017.07
B.E - Information Science Engineering
New Horizon College of Engineering
2001.04 -
PUC - PCMC
Sri Bhagawan Mahaveer Jain College
2001.04 -
Schooling -
Venkat International Public School
2001.04 -
Similar Profiles
Saravanan VengaiyanSaravanan Vengaiyan
Senior Solutions Engineer at SonicWall Technology Systems India Private LimitedSenior Solutions Engineer at SonicWall Technology Systems India Private Limited
Sarim KhadarSarim Khadar
Associate Test Engineer at SonicWall Technology System India Pvt LtdAssociate Test Engineer at SonicWall Technology System India Pvt Ltd
MD Shaad AlamMD Shaad Alam
Network Security Technical Support Engineer at Sonicwall Technology System India Pvt Ltd.Network Security Technical Support Engineer at Sonicwall Technology System India Pvt Ltd.