Sudeep Madhavankutty
Bangalore
Summary
Results-oriented IT Project Manager / Delivery Manager with 14+ years of experience in managing IT service projects, leading cross-functional teams, and delivering scalable solutions. Adept at Agile and Waterfall methodologies, stakeholder management, and risk mitigation to ensure successful project execution. Skilled in IT infrastructure, cloud solutions, software development lifecycles (SDLC), and IT service management (ITSM). Proven ability to align IT initiatives with business objectives to drive efficiency and innovation.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Sys Integrations Advisor/ Manager - Project & Delivery Manager
NTTDATA Global Delivery Services Private Ltd
Bangalore
06.2022 - Current
- Managed Agile & Waterfall IT projects, ensuring 100% on-time delivery and alignment with business objectives.
- Implemented ITIL best practices, reducing incident resolution time and improving service quality.
- Collaborated with cross-functional teams (Developers, QA, DevOps, Security, Infrastructure) to deliver robust IT solutions.
- Optimized project workflows using Jira, ServiceNow, and Confluence, increasing team efficiency.
- Identified and mitigated project risks, ensuring minimal disruptions to service delivery.
- Improved client satisfaction scores through proactive communication and issue resolution.
- Managed in planning and executing multiple IT projects, ensuring adherence to SLAs and ITSM standards.
- Maintained project documentation, dashboards, and progress reports for senior management and clients.
- Conducted regular sprint meetings, stand-ups, and retrospectives to track project progress.
Associate Manager - Project Management & Implementation
Tryzens India Private Ltd
Trivandrum
08.2019 - 05.2022
- Accountable for leading IT Service Delivery and Operations Management, providing efficient support and addressing program administration issues through effective troubleshooting
- Managed financial aspects, including planned hours, actuals, ETC, EAC, overall cost, revenue, budget and proficiently handled financial variances
- Collaborated with support groups and vendors to proactively resolve incidents, preventing breaches of Service Level Agreements (SLAs)
- Explored alternative solutions or workarounds, incorporating lessons learned from incidents into the knowledge base and conducting audits of incident records as necessary
- Conducted thorough reviews and exercised precise control over the performance of project execution, all while coordinating program and portfolio management
Specialist
Accenture Solutions Pvt. Ltd
Bangalore
08.2015 - 08.2019
- Oversaw infrastructure-based projects with diverse complexity and duration, ensuring effective management and reporting
- Managed several high and medium complexity projects concurrently, leading a team of 10-12 members and taking ownership of all project aspects
- Collaborated with multiple stakeholders to analyze emerging market trends and technologies, identifying opportunities for innovative solutions aligned with client-specific business needs and evolving industry standards
- Served as the primary point of contact for Accenture Leadership, clients, vendors, Subject Matter Experts (SMEs), and other relevant stakeholders, fostering seamless collaboration
- Engaged with multiple stakeholders for Statement of Work (SOW) reviews, scope fulfillment, and issue resolution
- Provided regular status updates to management and clients, facilitating meetings for updates and issue resolutions throughout all project phases, ensuring successful delivery within schedule and budget, and compliance with defined governance processes and policies
Senior Reporting and Operations Analyst
Cross-domain Solutions Pvt. Ltd.
Bangalore
03.2011 - 08.2015
- Developed and maintained weekly dashboards illustrating process and team performance, encompassing productivity and quality metrics for each process
- Successfully delivered reports to clients with 100% clarity and quality, meeting, or exceeding client expectations consistently
- Ensured a high degree of accuracy and timely delivery of critical reports, recognizing the pivotal nature of the provided information
- Implemented technology-driven solutions to standardize reporting processes and automate report generation, ensuring efficiency and consistency
- Utilized advanced skills in Excel and PowerPoint to craft presentations, enhancing the visual representation of complex data and insights
- Provided comprehensive support services to end-users, addressing their concerns, and actively participating in centralized print management for streamlined operations
Business Analyst
People Talents India Pvt Ltd.
Bangalore
07.2010 - 01.2011
- Conducted thorough requirement gathering sessions with users, comprehensively understanding the overall functionality of the specified requirements
- Analyzed complex data sets to extract meaningful insights, contributing to informed decision-making processes
- Identified opportunities for process improvement through the analysis of existing business processes and workflows
- Compiled comprehensive documentation of gathered requirements, ensuring clarity and alignment with project objectives
- Facilitated effective communication between stakeholders, translating business needs into actionable plans and solutions
Education
Master Of Business Administration - Operations Management
Janardan Rai Nagar Rajasthan Vidyapeeth
Bangalore01.2018
GNIIT - Diploma in Information Technology
NIIT
Kerala01.2010
Bachelors in commerce -
Calicut University
Kerala01.2009
Skills
✅ IT Project Management (Agile, Waterfall, Scrum, Kanban)
✅ IT Service Management (ITSM, ITIL)
✅ Cloud & Infrastructure Projects (AWS, Azure)
✅ Software Development Lifecycle (SDLC)
✅ Vendor & Stakeholder Management
✅ Risk & Issue Resolution
✅ Budgeting & Cost Control
✅ Tools: Jira, Confluence, ServiceNow
Certification
- Certified Prince 2 Foundation and Practitioner from Axelos
- Certified PMP
- Certified Scrum Master
- Certified ITIL V3
Languages
English
Proficient
C2
Malayalam
Proficient
C2
Kannada
Intermediate
B1
Hindi
Intermediate
B1
Tamil
Intermediate
B1
Personal Information
Passport Number: T1830414
Timeline
Sys Integrations Advisor/ Manager - Project & Delivery Manager
NTTDATA Global Delivery Services Private Ltd
06.2022 - Current
Associate Manager - Project Management & Implementation
Tryzens India Private Ltd
08.2019 - 05.2022
Specialist
Accenture Solutions Pvt. Ltd
08.2015 - 08.2019
Senior Reporting and Operations Analyst
Cross-domain Solutions Pvt. Ltd.
03.2011 - 08.2015
Business Analyst
People Talents India Pvt Ltd.
07.2010 - 01.2011
Master Of Business Administration - Operations Management
Janardan Rai Nagar Rajasthan Vidyapeeth
GNIIT - Diploma in Information Technology
NIIT
Bachelors in commerce -
Calicut University