SUDEEPTHA POLNENI
Hyderabad
Summary
Results-oriented payroll and retirement services expert with over two years of experience in US payroll and 401(k) administration at ADP, consistently achieving high-performance outcomes with 98% quality while maintaining accuracy and compliance.
Overview
3
3
years of professional experience
Work History
Senior Process Associate
ADP
08.2025 - Current
- Managed payroll and 401(k) operations to ensure compliance and accuracy.
- Managed approximately 250 year-end payroll amendments annually to support seamless bonus payroll processing.
- Provided payroll reports and registers to clients for reconciliation pre and post payroll.
- Selected as a key resource for quality check responsibilities across multiple queues due to strong process knowledge and attention to detail.
- Assisted in handling team email queue operations, including prioritization of requests and coordination of escalations.
- Handled escalations during year-end support while maintaining 100% SLA.
- Facilitated training sessions for new associates on best practices and operational protocols.
- Developed and maintained monthly team performance dashboards using Advanced Excel to analyze trends, identify improvement areas, and support data-driven decision-making.
Process Associate
ADP
06.2023 - 08.2025
- Configured and maintained 401(k) deductions in Workforce Now and ADP Run by accurately entering benefits and retirement data, improving operational efficiency for SBS business processes.
- Assisted in processing and validating high-risk banking changes at the plan level for payroll deductions, ensuring data integrity and compliance with 99% Quality.
- Managed configuration and maintenance of pre-tax/Roth deferrals, loan repayments, employer and employee match eligibility, and match formulas in ADP systems, ensuring compliance and accurate 401(k) payroll deductions.
- Managed termination and transfer processes for 401(k) plans while ensuring compliance, accuracy, and seamless client transitions.
- Provided timely and secure access management support for 401(k) clients within ADP Run and Workforce Now platforms.
Education
MBA-Online -
Manipal University,Jaipur
12-2025
BBA - Finance
Siva Sivani College
12-2023
intermediate - MEC
St Ann's High School
Hyderabad01-2020
SSC (Class 10) -
Pallavi Model School
Hyderabad01-2018
Skills
- US Payroll
- 401(k) Administration
- MS Excel (Pivot Tables, VLOOKUP)
- ADP Run and Workforce Now
- Time-management
- Multitasking expertise
Accomplishments
- Earned multiple 'Top Performer' awards for delivering high-accuracy results under tight deadlines.
- Received client appreciation during the year-end support.
- Collaborated on automating plan termination workflows, resulting in a 10% gain in efficiency across backend retirement operations.
Timeline
Senior Process Associate
ADP
08.2025 - Current
Process Associate
ADP
06.2023 - 08.2025
MBA-Online -
Manipal University,Jaipur
BBA - Finance
Siva Sivani College
intermediate - MEC
St Ann's High School
SSC (Class 10) -
Pallavi Model School