Sudesh Kumar
System Administrator II
Zirakpur
Summary
System Administrator II managing Azure cloud environment operations across multiple subscriptions, service requests, incidents, alerts, and change requests using ServiceNow. Strengthens platform stability through Azure RBAC, Azure Policy, Terraform, and ARM templates while standardizing VM and App Service deployments across production and DR environments. Remediates vulnerabilities across 120+ servers with BigFix and automates routine tasks with Python to reduce manual effort and support 95%+ patch compliance.
Overview
2
2
Certificates
7
7
years of professional experience
2
2
Languages
Work History
System Administrator II
FIS
03.2022 - Current
- Managed daily Azure cloud platform operations, including service requests, network requests, incidents, alerts, and change requests, ensuring resolution within defined SLA targets.
- Monitored server health and performance, including stopped services, disk utilization, high CPU utilization, and performance degradation; proactively investigated and resolved issues to curtail downtime.
- Created and managed ServiceNow tickets for NAT IP mapping and firewall change requests; coordinated with network teams, confirmed post-implementation NAT connectivity, and configured devices accordingly.
- Performed database-integrity validation and coordinated with DBA teams to resolve data-integrity and performance issues.
- Administered cloud computing environments across multiple Azure subscriptions, implementing Azure governance, Role-Based Access Control (RBAC), and Azure Policy controls to maintain security, compliance, and operational consistency.
- Provisioned and configured Azure Virtual Machines and App Services using Terraform and ARM templates, standardizing infrastructure deployments across production and DR environments.
- Remediated OS and application vulnerabilities across 120+ servers using BigFix, achieving 95%+ patch compliance within defined maintenance windows.
- Automated routine operational tasks using Python scripting to improve efficiency and reduce repetitive manual interventions.
Technical Associate
Tech Mahindra
07.2019 - 02.2022
- Participated in major incident bridge calls and coordinated cross-functional teams to restore Priority 1 (P1) services within agreed SLA timelines.
- Investigated production incidents, performed root cause analysis (RCA), and resolved system errors to improve application performance, stability, and availability.
- Provided Level 2 (L2) production support for SQL-based applications and SOAP web services, using SoapUI for service validation, API testing, and troubleshooting.
- Managed incident, service request, and problem tickets in BMC Remedy, ensuring detailed documentation, prioritization, escalation, and timely resolution.
- Collaborated with application, database, development, and server engineering teams to troubleshoot production issues and reduce downtime impact.
- Analyzed reported defects, collected supporting logs and evidence, and created actionable Jira tickets for development teams
- Prepared monthly cumulative reports in Excel to track ticket status, escalations, SLA performance, recurring requests.
Education
Bachelor of Science - Computer Science And Engineering
Panjab University
Hoshiarpur, India05-2016
Skills
Azure & Cloud: Azure Virtual Machines,VNets, App Services, Azure RBAC, Azure Policy, multi-subscription administration
Monitoring & Operations: Server health, monitoring, performance troubleshooting,incident/change/request management
Security & Patch Management: BigFix, OS patching, vulnerability remediation, patch compliance
Networking & Database Support: NAT IP mapping, firewall changes, connectivity troubleshooting, database integrity validation
Automation & IaC: Terraform, ARM Templates, Python
ITSM Tools: ServiceNow, BMC Remedy, Jira
Certification
Microsoft Certified: Azure Administrator Associate (AZ-104)
Additional Information
Current Location: Chandigarh, India | Open to Relocation | Notice Period: 60 Days (Negotiable)
Languages: Hindi (Native), English (Fluent)
Languages
English
Elementary (A2)
Hindi
Advanced (C1)
Interests
Basketball
Timeline
System Administrator II
FIS
03.2022 - Current
Technical Associate
Tech Mahindra
07.2019 - 02.2022
Bachelor of Science - Computer Science And Engineering
Panjab University
Microsoft Certified: Azure Administrator Associate (AZ-104)
9 2026
Microsoft Certified: Azure Fundamentals (AZ-900)
2 2026