SUDESH SHETTY
Senior Service Engineer
Bangalore,KA
Summary
Senior Service Engineer with Highly-effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business, and project needs. Offering over 15 years of customer support knowledge-base experience. Skillful in generating support tickets using remote support tools.
Overview
17
17
years of professional experience
Work History
Senior Engineer After Market
Rotork Controls India Private Limited
2017.08 - Current
- Performed preventive maintenance and repairs on mechanical equipment.
- Logged customer data into company CRM system to foster strong account management and rapport.
- Handled south region customer for after market business.
- Increased revenue with strategic upselling of products and services to existing customers.
- Worked with cross-functional teams to facilitate swift resolution of escalated issues.
- Trained new employees on customer service, money handling and organizing strategies.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Trained and mentored junior engineers, providing guidance and direction.
- Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfillment.
- Handled all type of rotork products, All type of Actuators like Electrical , electro hydraulic, Pneumatic scotch yoke etc in oil and gas, Oil Terminals, sugar mines water treatment, chemical water and power industries.
- Attending AMC/CAMC , warranty of Actuators at sites whenever requires.
- Developing sales leads for retrofit & new product requirement.
Service Engineer
Weir Bdk Valves
2017.04 - 2017.08
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about products and services.
- Customer Sales return job, returned products rectification & servicing & sending back to customer
- Handling Service associates and service Engineers, deputing them to site and closing of service calls
- Took ownership of customer issues and followed problems through to resolution.
- Facilitated communication between office personnel, Regional sales managers , and customers.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Booking FOC materials
- Attending service jobs at site. Co-ordinationnation for deputing service technicians to site and proper guidance to resolve issues at site.
Service Engineer
Fouress Engineering India Ltd
2007.07 - 2017.04
- Attending customer complaints at customer sites and closing customer complaints up to satisfaction level of customer
- Erection and commissioning of valves at various sites like thermal power, hydropower etc., Water Treatment plants, and wastage recovery systems, Irrigation systems
- Commissioning of hydraulic operated valves, pneumatic operated valves and actuator operated valves up to 5meters
- Servicing and refurbishment of Butterfly valves. Servicing of gate, control valves.
- Erection and commissioning of Diverter Dampers, Gas isolators at various cement companies like Thermal power, cement plants, oil and gas companies etc
- Handled Pneumatic systems and knowledge of hydraulic systems and instrumentation's like power packs, pneumatic panels. knowledge about positioners.
- Good knowledge about Electrical actuators commissioning and its overhauling like AUMA , ROTORK.
- Knowledge of gear boxes like full turn and quarter turn, its commissioning and overhauling.
- Attending customer calls and providing technical support & necessary suggestions and feed backs.
- Sending service quotation and order followups. Preparing service bills which are completed already and payment follow-up.
- Preparing SOP's for department and Updating of ISO documents department records
- Attending Customer Complaint Review Meeting at its closure work
- Giving necessary feed back to design for better improvement of product which was executed during customer visit to site
- Performed periodic testing of all networks and systems.
Safety Trainee Engineer
ESSAR STELL LIMITED
2007.06 - 2008.03
- Developed and implemented safety policies and procedures to promote workplace safety.
- Performed daily walk-troughs for safety inspections of facilities including fire systems
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Provided new-employee health and safety orientations and developed materials for presentations.
- Documented and photographed findings and compiled and presented statistical data on safety
- Investigated accidents and injuries
- Documented injuries; detailed events leading to, during, and after accident; and made recommendations to fix hazards
- Conducted scheduled employee Medic First Aid First Aid and safety training classes covering evacuations, fire extinguishers, etc.
- Safety Induction training for contract employs on construction site.
Education
Diploma Engineering - Mechanical Engineering
NRAMP Polytechnic Nitte
Mangalore, Karnataka06.2007
Skills
- Service sales and Spare Parts Sales handling.
- Negotiation & Convincing Skills
- Document Management
- Compact Risk Assessment
- Safety Training Program
- Problem Solving Attitude
- Installation and commissioning of Equipment's at customer site.
- Equipment Maintenance and repair plans
- CAMC/AMC, Day service call, warranty call, Retrofit & replacement handling.
- Installations , commissioning and troubleshooting
- Team Management.
- Oracle , D365 and Wrench Applications
- Schematics understanding
Accomplishments
Abroad Visit
- Visited to Malaysia Kapar Power Company - For servicing of isolators, dampers and actuator and completed the job successfully
- Visited to Petronas Fertilizers Company - For servicing of damper, Diverter and actuators
- Visited Bangladesh for Commissioning & Trouble shooting of Valves & Actuators.
- Supervised team of 06 staff members.
Additional Information
Abroad Visit
- Visited to Malaysia Kapar Power Company - For servicing of isolators, dampers and actuator and completed the job successfully.
- Visited to Petronas Fertilizers Company - For servicing of damper, Diverter and actuators.
- Visited Bangladesh for Commissioning & Trouble shooting of Valves & Actuators.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
kannada
Bilingual or Proficient (C2)
Telugu
Elementary (A2)
Tamil
Elementary (A2)
Timeline
Senior Engineer After Market
Rotork Controls India Private Limited
2017.08 - Current
Service Engineer
Weir Bdk Valves
2017.04 - 2017.08
Service Engineer
Fouress Engineering India Ltd
2007.07 - 2017.04
Safety Trainee Engineer
ESSAR STELL LIMITED
2007.06 - 2008.03
Diploma Engineering - Mechanical Engineering
NRAMP Polytechnic Nitte
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