Sudha Bhaskar

• Managing a team of 80 banking sales officers, along with Team leads to carter the call flow of digital Pre-approved PL and to track the targets on Lead to Login and disbursement across pan India rural location.
• Set aggressive targets for employees to drive sales target and business revenue.
• Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures. Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
• Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
• Assist and support the Sales Manager in catchment mapping and scoping exercise and provide regular feedback to ASM/RM on opportunities and customer needs.
• Automation and timely MIS management, proactively review product performance of team.
• Provide support to the business team, when needed.

Mutual fund:

• Managed a team of 58 BSO and 4 Team leads (32 direct team and 26 IFA team) of multiple processes LNTMF, Aditya Birla Capital, IDFC mutual fund.
• Reviewed sales and gross profit report to assess company efficiency.
• Responsible for daily enquiries received through web portal by direct investors and distributors for mutual fund investments, enure to answer the calls within TAT and generate AUM by up-selling SIP or lumpsum based on investors profiling and portfolio.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

LNT Housing finance:

• Responsible to achieve cities (T1, T2, T3) targets ensuring lead to login as well as login to disbursement across pan India.
• Regular interaction with Regional Sales Managers, Area Sales Manager and Branch Managers pan India to reduced operational risks while organizing data to forecast performance trends.
• Regular meeting with stack holders and joint calls with executives once a week to understand any issues.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Managed a team of 65 sales executive, 4 team lead, 4 verifiers and 1 quality analyst.
• Responsible to generate the leads across 21 cities like Tier1, Tier2, Tier3 across pan India. Ensuring targets are met across cities.
• Deep driving the sales with regular intervals of time.
• Ensuring weekly performance reviews happening with sales executive.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Responsible to prepare agent's productivity reports and maintaining floor decorum.

• Supervised team members to confirm compliance with set procedures and quality requirements.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
• Held weekly team meetings to inform team members on process new products and updates.

• Provided support to the sales team, ensuring all sales and service objectives were met.
• Responsible for customer service included answering customer queries, problem solving and providing detailed information on new products.
• Worked with new clients in the development of new projects and the implementation of new systems.
• Prepared weekly sales reports for the sales team and sales management.
• Generated repeat business through successful client follow-up.