Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Sudha Dundigalla

Functional Consultant

Summary

Results-driven QA and Integration Engineer with 5+ years of experience in software quality assurance, cloud-native systems integration, and enterprise platform deployment. Demonstrated success in leading complex testing strategies across Salesforce, HRIS, and logistics platforms for Fortune 500 clients. Adept in designing and executing test plans, driving pre-production validation, and collaborating with cross-functional engineering teams. Recognized for reducing defect leakage, improving release efficiency, and aligning QA practices with modern CI/CD pipelines.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Functional Consultant

MTX Group Inc
Hyderabad
08.2023 - Current
  • Directed testing strategy for multi-state Salesforce licensing systems, ensuring seamless cloud-based performance.
  • Built and executed functional, UI, and integration test plans aligned with Agile sprint cycles and CI/CD workflows.
  • Spearheaded UAT for critical releases, collaborated with development, automation, and managed services teams.
  • Mentored junior QA engineers, managed a 3-member team, and maintained 98%+ client satisfaction through efficient defect resolution.
  • Tools & Tech: Salesforce, Postman, REST API, SQL, Figma, Jira, Beans
  • Assisted with the development of user manuals, training materials and end-user documentation.
  • Provided functional consulting services to clients in the areas of business process analysis and optimization.
  • Provided expertise on system configuration settings for optimal performance.
  • Coordinated user acceptance testing activities with stakeholders and project teams.
  • Supported post-implementation activities such as bug fixes, enhancements, upgrades.

Integration Quality Engineer

Phenom Pvt Ltd.
Hyderabad
03.2022 - 08.2023
  • Led integration testing of global Talent Experience solutions (CRM, career pathing, AI scheduling) for clients like PwC and AirAsia.
  • Participated in continuous improvement initiatives by identifying opportunities for process optimization based on best practices from industry standards.
  • Validated REST APIs, conducted chatbot and video assessment testing, ensuring scalable and secure deployment.
  • Reduced post-Go-Live incidents by 20% through rigorous pre-production testing and risk mitigation.
  • Tools & Tech: Postman, BrowserStack, Apache NiFi, MongoDB, REST API, Jira
  • Prepared detailed reports outlining findings from investigations into customer complaints or other sources of information.
  • Performed root cause analysis for detected faults and developed corrective actions.
  • Oversaw the development of quality control documentation, including test procedures and inspection criteria.

Software Quality Analyst

DispatchTrack
Hyderabad
03.2019 - 02.2022
  • Delivered comprehensive test coverage across logistics platforms using Agile and exploratory testing techniques.
  • Designed regression and API test scenarios; facilitated cross-functional collaboration between QA and development teams.
  • Created dashboards, managed defect lifecycle, and provided client-facing demos and reports.
  • Tools & Tech: JIRA, SQL, Zendesk
  • Participated in peer review sessions of other team members' work products such as test plans, test cases, defect reports.
  • Conducted regression testing when bugs were fixed or new features were added to ensure that existing functionality was not affected by any changes made in the codebase.

Education

Bachelor of Technology - Electronics & Communication Engineering

JNTUH
05.2018

Skills

  • Testing & Quality Engineering: Manual Testing, Functional Testing, Integration Testing, API Testing, UAT, Regression Testing, Cross-Browser Testing
  • Technology Stack: Salesforce, MuleSoft, Apache NiFi, REST APIs, Postman, SQL, BrowserStack, MongoDB, Figma
  • Tools & Practices: Jira, Jenkins (CI/CD exposure), Test Case Management, Defect Tracking, Sprint Planning, Deployment Validation
  • Cloud & Platforms: HRIS (Workday, SuccessFactors), CRM Systems, Talent Marketplaces, Licensing Portals
  • Team & Delivery: Agile/Scrum, KPI/SLA Monitoring, Go-Live Support, Client Demos, Team Leadership, Knowledge Transfer

Certification

  • Salesforce Administrator
  • MuleSoft Certified Developer

Awards

Above & Beyond, 08/01/24

Timeline

Functional Consultant

MTX Group Inc
08.2023 - Current

Integration Quality Engineer

Phenom Pvt Ltd.
03.2022 - 08.2023

Software Quality Analyst

DispatchTrack
03.2019 - 02.2022

Bachelor of Technology - Electronics & Communication Engineering

JNTUH

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Sudha Dundigalla