Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Sudha Dundigalla

Summary

Experienced with software testing methodologies, defect tracking, and quality assurance processes. Utilizes systematic approach to identify and resolve defects, ensuring product reliability. Track record of collaborating effectively with development teams to enhance software quality.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Functional Consultant

MTX Group
05.2025 - Current
  • Directed testing strategy for multi-state Salesforce licensing systems, ensuring seamless cloud-based performance.
  • Built and executed functional, UI, and integration test plans aligned with Agile sprint cycles and CI/CD workflows.
  • Spearheaded UAT for critical releases, collaborated with development, automation, and managed services teams.
  • Mentored junior QA engineers, managed a 3-member team, and maintained 98%+ client satisfaction through efficient defect resolution.
  • Tools & Tech: Salesforce, Postman, REST API, SQL, Figma, Jira, Beans
  • Assisted with the development of user manuals, training materials and end-user documentation.
  • Provided functional consulting services to clients in the areas of business process analysis and optimization.
  • Supported data migration efforts, ensuring accurate transfer of client information.
  • Coordinated user acceptance testing activities with stakeholders and project teams.
  • Supported post-implementation activities such as bug fixes, enhancements, upgrades.

Quality Assurance Analyst

MTX Group
08.2023 - 05.2025
  • Designed and executed test plans to ensure software quality and functionality.
  • Analyzed project requirements and developed comprehensive test cases for various applications.
  • Collaborated with development teams to identify, document, and resolve defects efficiently.
  • Conducted regression testing to validate application updates and enhancements post-deployment.
  • Conducted integration, functional, unit, regression, and end-to-end testing for the U.S. government. Licensing bodies.
  • Collaborated with clients to develop and implement comprehensive test strategies.
  • Prepared detailed test reports covering status updates and defect tracking.
  • Worked closely with developers during sprints providing feedback on user stories created.
  • Provided technical mentorship, conducted KT sessions, and led a team of three, overseeing testing efforts, and ensuring smooth execution.
  • Ensured adherence to KPIs and SLAs, achieving a 98% client satisfaction rate.
  • Conducted cross-browser testing, effort estimation, and resource planning for optimal testing.

Integration Quality Engineer

Phenom People
03.2022 - 08.2023
  • Led integration testing of global Talent Experience solutions (CRM, career pathing, AI scheduling) for clients like PWC and AirAsia.
  • Participated in continuous improvement initiatives by identifying opportunities for process optimization based on best practices from industry standards.
  • Validated REST APIs, conducted chatbots and video assessment testing, ensuring scalable and secure deployment.
  • Reduced post-Go-Live incidents by 20% through rigorous pre-production testing and risk mitigation.
  • Tools & Tech: Postman, BrowserStack, Apache NiFi, MongoDB, REST API, Jira
  • Prepared detailed reports outlining findings from investigations into customer complaints or other sources of information.
  • Performed root cause analysis for detected faults and developed corrective actions.
  • Oversaw the development of quality control documentation, including test procedures and inspection criteria.

Software Quality Analyst

Dispatchtrack
03.2019 - 02.2022
  • Delivered comprehensive test coverage across logistics platforms using Agile and exploratory testing techniques.
  • Designed regression and API test scenarios; facilitated cross-functional collaboration between QA and development teams.
  • Created dashboards, managed defect lifecycle, and provided client-facing demos and reports.
  • Tools & Tech: JIRA, SQL, Zendesk
  • Participated in peer review sessions of other team members' work products such as test plans, test cases, defect reports.
  • Conducted regression testing when bugs were fixed or new features were added to ensure that existing functionality was not affected by any changes made in the codebase.

Education

Bachelor of Technology - Electronics & Communications Engineering

JNTUH
05-2018

Skills

  • Testing & Quality Engineering: Manual Testing, Functional Testing, Integration Testing, API Testing, UAT, Regression Testing, Cross-Browser Testing, ERP expertise
  • Technology Stack: Salesforce, MuleSoft, REST APIs, Postman, SQL, BrowserStack, MongoDB, Figma
  • Tools & Practices: Jira, Test Case Management, Defect Tracking, Sprint Planning, Deployment Validation
  • Cloud & Platforms: HRIS (Workday, SuccessFactors), CRM Systems, Talent Marketplaces, Licensing Portals
  • Team & Delivery: Agile/Scrum, KPI/SLA Monitoring, Go-Live Support, Client Demos, Team Leadership, ERP expertise, Knowledge Transfer

Certification

  • Salesforce Administrator
  • MuleSoft Certified Developer

Awards

Above & Beyond - Aug'24

Timeline

Functional Consultant

MTX Group
05.2025 - Current

Quality Assurance Analyst

MTX Group
08.2023 - 05.2025

Integration Quality Engineer

Phenom People
03.2022 - 08.2023

Software Quality Analyst

Dispatchtrack
03.2019 - 02.2022

Bachelor of Technology - Electronics & Communications Engineering

JNTUH

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Sudha Dundigalla