Sudha M

• Provided technical and customer service support to external and internal customers.
• Resolved escalated customer service issues in a timely manner.
• Monitored user accounts, security settings, and access rights to ensure compliance with data protection regulations.
• Implemented updates to existing software applications based on user feedback.
• Investigated incidents reported by users to determine root cause and resolution path.

• Researched and analyzed customer feedback to identify areas of improvement.
• Coordinated with other departments to ensure efficient workflow processes.
• Provided technical support for customers in resolving complex issues.
• Assisted in developing strategies to increase customer satisfaction levels.

• Provided individual and group academic advising to students.
• Assessed student needs, developed course schedules, and monitored student progress.
• Coordinated with faculty and staff members to ensure successful student transitions between programs or courses.
• Conducted workshops on topics such as study skills, time management, and career planning.

As a product specialist, I tried to make new ideas to remove the recession of fewer users.

As a product specialist created various ways to increase the quality of the product and how to make a product more dynamic among users.

Managed more than 1000 User accounts with highest customer satisfaction.

Trained many junior team members while they sidebarged with me.