Sudhakar S
Bangalore
Summary
Results-driven and detail-oriented customer service professional with extensive experience in conflict resolution, problem-solving, and process improvement. Proficient in managing complex customer issues, enhancing operational efficiency, and ensuring compliance with company policies. A strong communicator with proven skills in data analysis, committed to delivering exceptional customer experiences and driving business success. Seeking to leverage expertise to contribute to efficiency, customer satisfaction, and business growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Seller Partner Support
Sutherland
05.2023 - 01.2025
- Experience in handling the customer issues
- Resolved complex issues and achieving a 100% satisfaction rate through effective troubleshooting
- Investigated and analysed customer complaints to identify root causes and implement long-term solutions
- Preparing daily reports, analyzing and presenting the error in cases to resolve it
- Assisted in the preparation of weekly reports and provided training and mentorship to new team members
Education
M.sc - Physics
SRM University
05.2023
B.sc - Physics
Kongu arts and Science college
04.2021
Skills
- Communication skills
- Leadership
- Process Improvement
- Conflict Management
- Time Management
- Customer Issue Resolution
- Problem-Solving & Decision-Making
- Microsoft Office
- Power BI
- SQL
- Customer relationship building
Certification
- Customer support and service training program
- NPTEL- Physics for renewable energy
- Advanced Excel
- SCI-CONNECT - Porphyrin rings and gases in the atmosphere
Awards
- Awarded for double centum in my 10th standard
- Awarded for best performance in customer relationship
- Best volunteer award in Eco club
Appreciations
- Best performance leads me to manager support role.
- Appreciated in Gemba meet for frequent error fix in the project.
Timeline
Seller Partner Support
Sutherland
05.2023 - 01.2025
B.sc - Physics
Kongu arts and Science college
- Customer support and service training program
- NPTEL- Physics for renewable energy
- Advanced Excel
- SCI-CONNECT - Porphyrin rings and gases in the atmosphere
M.sc - Physics
SRM University
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