Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Timeline
Generic
Sudhakar Sharma
Open To Work

Sudhakar Sharma

Director - Program Management
Noida,UP

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Director - Program DeliverySenior Director of OperationsDirector of Client Services

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

HybridOn-SiteRemote
Location: IN
Open to relocation: Yes

Salary Range

3500000/yr - 4500000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPersonal development programsStock Options / Equity / Profit Sharing

Summary

Working as Director Program Management with 16 years of experience in Program Delivery, Project Management, Business Consulting, and Stakeholder Management. Adept at driving large-scale implementations, leading cross-functional teams, and optimizing service delivery. Certified in General Management from IIM Lucknow, with a proven track record of operational excellence and strategic leadership. Proven expertise in cost-benefit analysis, process automation, and cross-functional collaboration to drive business success.

Overview

19
19
years of professional experience
9
9
years of post-secondary education
1
1
Certification

Work History

Director - Program Delivery

RateGain Travel Technologies
01.2024 - Current
  • Lead program delivery function, overseeing multiple cross-functional teams to ensure successful project execution.
  • Drive strategic initiatives for business growth, managing new business implementations at a global scale.
  • Collaborate with senior leadership to streamline operations and enhance service delivery.
  • Oversee cost-benefit evaluations, aligning product development with client needs.
  • Spearhead change management initiatives to optimize efficiency across departments.

Associate Director - Program Management

RateGain Travel Technologies
01.2021 - 01.2024
  • Managed large-scale implementations, driving operational excellence and stakeholder alignment.
  • Led teams of 20-30 personnel, overseeing performance, training, and process improvements.
  • Provided business consulting support for presales and client engagements.
  • Supported product teams by translating client requirements into development work.
  • Awarded "Spotlight with CEO" and "Leading by Example" for three consecutive years (2019-22).

Manager - Implementation

RateGain Travel Technologies
01.2017 - 01.2021
  • Led the implementation of large-scale enterprise projects, ensuring on-time delivery and customer satisfaction.
  • Built and maintained strong relationships with stakeholders to align project objectives with business goals.
  • Conducted cost-benefit evaluations and optimized resource allocation for maximum efficiency.
  • Successfully transitioned multiple clients from legacy systems to new digital platforms.

Associate Manager - Implementation

RateGain Travel Technologies
01.2014 - 01.2017
  • Managed the implementation of key enterprise solutions for global clients.
  • Coordinated cross-functional teams to streamline processes and improve delivery timelines.
  • Assisted in the development of best practices for onboarding and client support.
  • Received multiple accolades for excellence in project execution and client satisfaction.

Customer Success Manager

Cryoviva
01.2012 - 01.2014
  • Developed standardized processes and escalation policies to improve customer support operations.
  • Conducted training sessions and mentored teams to enhance service delivery.
  • Played an instrumental role in client satisfaction by working with operational teams for seamless service resolution.

Assistant Manager - Operations

Quatrro KPO
01.2008 - 01.2012
  • Led process improvement initiatives, driving high customer satisfaction and operational efficiency.
  • Supervised operations team to support service excellence and drive customer engagement.
  • Recognized for continuous promotions and awarded "Best Team Lead" twice.

Process Associate

WNS Global
01.2007 - 01.2008
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Partnered with cross-functional teams to conduct process gap analysis and improvements.

Education

Certification in New Era Software Development With AI - AI

IIT
Roorkee
09.2025 - Current

Diploma in General Management -

IIM Lucknow
01.2019 - 01.2020

MBA - Marketing Management

Symbiosis
01.2007 - 01.2009

M.Sc. - Biotechnology

CCS University
01.2004 - 01.2006

B.Sc. -

CCS University
01.2001 - 01.2004

Skills

Program & Project Management

Business Strategy & Consulting

Agile & Scrum Methodologies

Agentic AI and Prompt Engineering

Team Leadership & Development

Cursor AI

Salesforce, JIRA

Data Analytics (BigQuery)

Power BI

Chat GPT, Gemini, Copilot

Certification

Big Query - Beginner Level, 2023

Accomplishments

  • Selected among the top 20 performers for IIM Lucknow's General Management program.
  • Recognized for leadership excellence with multiple company-wide awards.
  • Successfully managed and delivered multi-million-dollar projects, enhancing business operations.
  • Awarded 'Spotlight with CEO' and 'Leading by Example' for outstanding performance in 2019-2022.
  • Consistently promoted within RateGain, demonstrating strong leadership and impact on business growth.
  • Accredited for getting promotions every alternate year at Quatrro KPO, rising from Associate to Assistant Manager.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Certification in New Era Software Development With AI - AI

IIT
09.2025 - Current

Director - Program Delivery

RateGain Travel Technologies
01.2024 - Current

Associate Director - Program Management

RateGain Travel Technologies
01.2021 - 01.2024

Diploma in General Management -

IIM Lucknow
01.2019 - 01.2020

Manager - Implementation

RateGain Travel Technologies
01.2017 - 01.2021

Associate Manager - Implementation

RateGain Travel Technologies
01.2014 - 01.2017

Customer Success Manager

Cryoviva
01.2012 - 01.2014

Assistant Manager - Operations

Quatrro KPO
01.2008 - 01.2012

Process Associate

WNS Global
01.2007 - 01.2008

MBA - Marketing Management

Symbiosis
01.2007 - 01.2009

M.Sc. - Biotechnology

CCS University
01.2004 - 01.2006

B.Sc. -

CCS University
01.2001 - 01.2004

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Sudhakar SharmaDirector - Program Management