Sudhakar Subbarao

19 years’ experience within Managed Services domain donning various Leadership roles in Agile Operations, Business Consulting, Shared Services, Customer Journey re-imagination & Transformation, P&L Management, Seamless Transitions Management, Risk Management, Quality Management System. In depth knowledge in People management practices, Customer relationship management, Transformational projects, Capacity planning and managing day to day operations. Expertise in implementation of Operations Risk Management Framework, Business Continuity, Quality Management Systems and Audits. Understand and align to the organizational goals to implement the expertise and experience gained in this role to lead bigger teams / develop complex projects with efficiency, brilliance and significantly contribute towards the exponential growth of the organization. Lead by example and leave strong foot-prints for the people and develop them holistically to achieve their long term goals.

• Diploma certificate in Business Analysis with Specialization in ‘Life Insurance’ (5 – Domain centric certification) - TCS
• Certified Everest Leadership program (TCS flagship leadership development initiative)
• Certified Contextual Master – TCS
• Level 1 – Certified Agile Operations - TCS
• Six Sigma – Green Belt Certified from TCS
• Certified Licentiate from Indian Institute of Insurance
• Certified in LOMA 281
• Certified in Business English - Cambridge University
• Bagged several TCS in-house awards/certificates for exception contribution for the overall growth of the project/organization
• Lead BPS Academic Interface Program for the insurance domain

• Significant growth witnessed under my leadership i.e. from 20 FTEs shop to 60 FTEs [11 sub teams]in span of 12 months across Bangalore and Pune locations. Maintained high performance standards consistently across all business lines
• Led innovation initiatives to encourage staff to come up with improvement opportunities
• Location leader for 180 + associates and led people engagement for the project/site
• Salesforce implementation leader from offshore standpoint
• Certified Everest Leadership program

• Seasoned Operations leader with a flair for managing large multi –year consulting projects with ~$20Mn annual revenue turnover
• Deep domain knowledge and Agile Customer service operations skills with constant focus on process transformation by leveraging Tactical improvements, Robotic Process Automation, Cognitive solutions and seamless change management skills
• Exceptional People management, Engagement and Stakeholder management skills
• Project Management : 2 onshore assignments efficiently and effectively managed – Feasibility, Due diligence and process transitions managed effectively and spearheaded several internal customer facing projects
• Key member of Project Lift & Shift (Moved books from Vendor A to B), effectively managed change from people, process and technology perspective in collaboration with Admin, HR and technology team across vendors
• Spear headed CSR for the project and benchmark contribution from the overall project
• Diversity and Inclusion champion for the Unit (Underwent Project Synthesis workshop - 60 hours of training for leaders across the globe)

• Date of Birth: 12/06/83
• Marital Status: Married

• English
• Hindi
• Kannada
• Telugu
• Tamil

Will be furnished upon request

• Theater artist
• Youth development activities
• Practicing Yoga
• Walking/Running
• Watching & playing cricket