Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Sudha Kireeti Kumar Singamsetty

Sudha Kireeti Kumar Singamsetty

Bengaluru

Summary

17+ years of IT experience spanning Business Critical Support, Service Delivery Management, and Application Support across Oil & Gas, Automotive, Airports, and Cloud-based industries. Strong expertise in supporting mobile applications (iOS/Android), cloud storage platforms, and enterprise IT systems, ensuring high availability and seamless user experience. Proven leadership in managing global teams, driving incident management, problem resolution, and continuous service improvement. Hands-on exposure to monitoring, performance tuning, L3 troubleshooting, and stakeholder management.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Service Delivery Manager

T-Systems ICT India Pvt Ltd
05.2019 - Current
  • Leading Business Critical Support for enterprise clients, ensuring SLA adherence and minimal downtime for critical IT services.
  • Managing mobile app support integration for enterprise solutions, including monitoring, troubleshooting, and release coordination.
  • Driving incident, problem, and change management with a focus on continuous improvement.
  • Collaborating with cross-functional teams to deliver stable IT operations.
  • Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
  • Improved service quality, addressing client concerns promptly and professionally.
  • Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
  • Streamlined operations for improved customer satisfaction and retention rates.

Technology Specialist

Cognizant Technology Solutions
03.2018 - 10.2018
  • Provided L2/L3 support for enterprise apps, including mobile app integration.
  • Worked on incident, problem, and change management.
  • Coordinated with development teams for bug fixes, enhancements, and performance tuning.
  • Strengthened end-user support by improving monitoring dashboards and alerts.
  • Improved customer satisfaction by providing timely and effective technology support.

Business Analyst

Cargill Business Services
07.2017 - 02.2018
  • Supported enterprise and mobile apps (supply chain, logistics, ERP mobile integrations).
  • Handled business-critical incidents with strong root cause analysis and preventive fixes.
  • Worked on database queries, batch processing, and system integrations.
  • Partnered with business teams to ensure smooth IT operations across geographies.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.

Sr Software Engineer

Honeywell Technology Solutions Lab Pvt Ltd
08.2015 - 06.2017
  • Delivered 24/7 critical support for global applications and mobile apps used across engineering and automation business units.
  • Implemented monitoring and proactive incident management strategies to reduce downtime.
  • Worked closely with stakeholders for release management and system upgrades.
  • Mentored support teams to strengthen L2/L3 support capabilities.
  • Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
  • Maintained comprehensive documentation of development work, facilitating knowledge sharing among team members.

Technical Support Executive

IDrive India Pvt Ltd
06.2013 - 12.2014
  • Supported IDrive’s cloud-based storage and mobile applications, ensuring seamless data backup and recovery operations.
  • Provided technical assistance for app performance, installation, and troubleshooting.
  • Worked closely with engineering teams for production support and patch deployments.
  • Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
  • Collaborated with team members to develop new strategies for handling complex technical problems.

Customer Support Executive

SnapMyLife India Pvt Ltd
05.2012 - 03.2013
  • Provided support for mobile media-sharing platform including application stability and user issues.
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
  • Listened to customers' questions and concerns to provide answers or responses.

Technical Support Executive

IDrive India Pvt Ltd
11.2011 - 05.2012
  • Supported IDrive’s cloud-based storage and mobile applications, ensuring seamless data backup and recovery operations.
  • Provided technical assistance for app performance, installation, and troubleshooting.
  • Worked closely with engineering teams for production support and patch deployments.

Technical Support Executive

Zigma Technologies
01.2008 - 01.2011
  • Supported enterprise and web-based applications with focus on troubleshooting and system monitoring.
  • Served as a subject matter expert on key technologies, providing guidance and expertise to colleagues when needed.

Education

B.Sc - Computers

-
06-2005

Skills

  • Business Critical Application Support
  • Mobile Application Support (iOS, Android)
  • Incident & Problem Management
  • ITIL V3 Certified
  • Cloud & SaaS Support
  • Service Delivery Management
  • Database Support (Oracle, MySQL)
  • Monitoring Tools (Splunk, AppDynamics, Dynatrace)
  • Stakeholder & Vendor Management
  • Incident investigation
  • Customer engagement
  • Incident management

Certification

  • ITIL V3 Certified
  • Six Sigma Green Belt

Timeline

Service Delivery Manager

T-Systems ICT India Pvt Ltd
05.2019 - Current

Technology Specialist

Cognizant Technology Solutions
03.2018 - 10.2018

Business Analyst

Cargill Business Services
07.2017 - 02.2018

Sr Software Engineer

Honeywell Technology Solutions Lab Pvt Ltd
08.2015 - 06.2017

Technical Support Executive

IDrive India Pvt Ltd
06.2013 - 12.2014

Customer Support Executive

SnapMyLife India Pvt Ltd
05.2012 - 03.2013

Technical Support Executive

IDrive India Pvt Ltd
11.2011 - 05.2012

Technical Support Executive

Zigma Technologies
01.2008 - 01.2011

B.Sc - Computers

-

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