SUDHANSHU KHEDKAR
Desktop Support Engineer
Nagpur
Summary
I am a dedicated System Engineer with a strong foundation in technical support and customer service. I aim to leverage my skills in a challenging environment to drive company success while enhancing my career development. I bring hands-on experience in diagnosing issues, collaborating with teams, and ensuring customer satisfaction. My educational background in business administration enriches my approach to technology and support.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Desktop Support Engineer
Impact Infotech PVT. LTD Client :- Mahindra & Mahindra
Nagpur
08.2025 - Current
- I handle end-to-end desktop support, including hardware, software, and basic network troubleshooting.
- I manage asset lifecycle, such as asset creation, allocation, and tracking.
- I perform the installation and configuration (IC) of new systems and devices.
- I conduct Physical Asset Verification (PAV) and maintain proper records.
- I provide remote and onsite support to ensure minimal downtime and smooth operations.
Desktop Support Engineer
ITPreneur
Nagpur
01.2025 - 06.2025
- Provided technical assistance for software, hardware, and network issues.
- Diagnosed and resolved user problems to ensure system efficiency.
- Documented issues and collaborated with teams to optimize performance.
- Ensured high levels of customer satisfaction through effective communication.
- A company providing technical support services.
Associate Customer Support Representative
TECH MAHINDRA LIMITED
Chennai
06.2024 - 12.2024
- Providing customer support to the new & existing customers of the Bank.
- Worked upon Talisma software to resolve customer issues related to financial transactions, App related issues, Balance deduction query & Account status.
- Received R&R by managers for resolving critical customer issues.
- Achieving highest number of CSAT.
- Process - Indian Bank
Education
Master of Commerce - M.Com
(28) Post graduate Teaching Deptt.(Commerce) Nagpur
Nagpur, Maharashtra07-2022
Bachelor of Commerce - B.Com
R. S. Mundle Dharampeth Arts & Commerce College
Nagpur, Maharashtra11-2020
HSC - undefined
G.S. College of Commerce and Economics
Nagpur, Maharashtra05-2018
Skills
DHCP
DNS
Ticketing tools
Windows Partition
Windows Installation
Troubleshooting
Microsoft Outlook
Packet Tracer
Gmail
Timeline
Desktop Support Engineer
Impact Infotech PVT. LTD Client :- Mahindra & Mahindra
08.2025 - Current
Desktop Support Engineer
ITPreneur
01.2025 - 06.2025
Associate Customer Support Representative
TECH MAHINDRA LIMITED
06.2024 - 12.2024
Bachelor of Commerce - B.Com
R. S. Mundle Dharampeth Arts & Commerce College
HSC - undefined
G.S. College of Commerce and Economics
Master of Commerce - M.Com
(28) Post graduate Teaching Deptt.(Commerce) Nagpur
Strengths
- Flexibility: Adaptable and flexible in various conditions
- Teamwork Ability: Strong ability to work with teams as well as an individual
- Quick Learning: Quick learner to adapt and execute the skills and knowledge.
- Positive Attitude: Maintains a positive and optimistic attitude.
- Responsibility: Capable of accepting new challenges & responsibilities and working with fullest dedication and enthusiasm.