SUDHANSHU KUMAR RAI
Cluster Manager
Bangalore
Summary
Enhanced Customer experience by ensuring quality product delivered to customer on time. Responsible for achieving financial objectives for my Store (Restaurant), analyzing variances, scheduling expenditures and initiating corrective action. Accomplished and goal-driven executive offering 6+ years of experience in effective and efficient operations in Food retail sector & Hotels. Dedicate to self-development to provide exceptional all round service and able to inspire and cultivate productive working relationships with employees.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Cluster Manager
BAKE WISH PVT LTD
06.2022 - Current
- Attaining monthly and quarterly top line and bottom line targets.
- Ensure best customer experience for the area by achieving Rating target, preparation timing and order accuracy to delivered best quality food.
- Responsible for Area P&L management and achieve top line and bottom line target.
- Ensuring Food safety parameters and related compliance is being maintain S.L.A. and followed to highest level to achieve Quality control.
- Determined ideal manpower requirement by time & motion study for all category Kitchens (basis on OPD)
- Inventory management and responsible for wastage control to achieve COGS target.
- Training & development of staff to ensure best productivity and Attrition control.
Assistant DK Manager
OLA FOODS
11.2019 - 06.2021
- Controls day to day operation by proper roistering, ordering food & supplies and developing the restaurant teams.
- Effectively manage a restaurant as per policy and guideline of the company and ensure food quality and 100% customer satisfaction at all time.
- Responsible for ensuring quality parameters of Kitchen and adherence of QA audit parameters
- Ensure to achieve Rating target for each brand
- Manage store controllable pro t and loss by following cash control, maintaining inventory, managing labor hour, reviewing financial reports and taking appropriate action.
- Champion recognition and motivate team and ensure OJT of new team member.
Senior Guest Service Associate
Accor Group of Hotels
04.2016 - 10.2019
- Guests Handling.
- Order taking and Service.
- Handling cash and billing
- Bar management
- Inventory Management of restauran
- Ensure best customer experience & CRM management
- Ensure quality parameters of restaurant as per company guideline
Education
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management (IHM)
Kolkata, India 04.2001 -
MBA - Operation Management
IGNOU
Bengaluru, India 04.2001 -
Skills
Microsoft Excel
Effective Time Management
Computer Skills
Customer Service
Quick Learner
Ability to Work Under Pressure
Time Management
Team Management
Leadership
Problem Solving abilities
Extra-curricular activities
FOSTAC Certified, BANGALORE December 2023 — December 2025
Interests
Watching Movies, Traveling, Cooking
Timeline
Cluster Manager
BAKE WISH PVT LTD
06.2022 - Current
Assistant DK Manager
OLA FOODS
11.2019 - 06.2021
Senior Guest Service Associate
Accor Group of Hotels
04.2016 - 10.2019
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management (IHM)
04.2001 -
MBA - Operation Management
IGNOU
04.2001 -