Sudhanshu Sudhir Karekar
Mumbai
Summary
Senior manager with expertise in ISO compliance and process enhancement across diverse wards. Achieved significant operational efficiency improvements while consistently meeting SLA targets and promoting team collaboration. Committed to quality management and continuous improvement, resulting in substantial cost savings through strategic initiatives.
Overview
15
15
years of professional experience
Work History
Senior Manager-Front Office Services- Municipal Corporation of Greater Mumbai
VFS Global Services Pvt. Ltd
Mumbai
04.2017 - 01.2020
- Oversight of 25 MCGM wards across Mumbai, ensuring efficient operations.
- Developing and implementing policies, procedures, and controls to meet the requirements of ISO 9001:2015 for quality management and ISO/IEC27001 for information security management.
- Development of ISO templates and dashboards tailored to operational needs.
- Providing training and guidance to staff members to ensure understanding and compliance with ISO standards.
- Conducting thorough assessments of current processes to identify areas for improvement and alignment with ISO standards.
- Establishing metrics and performance indicators to monitor progress and effectiveness of the certification process.
- Continuously reviewing and updating processes and documentation to maintain compliance with ISO standards and drive ongoing improvement.
- Ensuring documentation and evidence are properly maintained to support certification audits and reviews.
- Spearheading process improvement initiatives resulting in significant cost savings by thoroughly assessing current processes across relevant departments or areas. Identify bottlenecks, redundancies, and areas of waste.
- Accountability for meeting SLA targets and fostering client interactions.
- Coordination with operations team, government officials, and external vendors.
Manager-Front Office Services- Municipal Corporation of Greater Mumbai
VFS Global Services Pvt. Ltd
Mumbai
05.2014 - 03.2017
- Directed daily operations of 7 MCGM wards to ensure seamless service delivery.
- Managed ISO 9001:2008 and ISO/IEC 27001 certification processes, including audits and compliance documentation.
- Monitored performance metrics to identify improvement areas aligned with service level agreements.
- Coordinated essential services across wards to effectively resolve operational issues.
- Facilitated payment processes with government officials to promptly address discrepancies.
- Improvised work procedures to enhance team performance across multiple wards.
- Oversaw administrative functions of 7 MCGM wards to promote efficient service delivery.
Manager- Central Data Processing Unit Department
VFS Global Services Pvt. Ltd
Mumbai
05.2011 - 04.2014
- Delegate daily tasks and provide clear direction to staff members.
- Develop and conduct regular performance reviews to assess individual and team performance.
- Conduct weekly reviews with project managers to ensure projects are on track and aligned with objectives.
- Take responsibility for achieving SLA targets and ensuring client satisfaction through regular interactions.
- Ensure consistent performance delivery in accordance with SLAs.
- Liaise effectively with operations personnel and Diplomatic Officials from various Embassies.
- Collaborate with internal reporting managers and the business development team to generate ideas and strategies for acquiring Value added services opportunities.
- Take sole responsibility for overseeing the day-to-day functioning of team operations.
- Keep the team informed about productivity updates and conduct regular performance appraisals to maintain high standards of performance.
Assistant Manager - Australia & Israel Visa Application Center Unit
VFS Global Services Pvt. Ltd
Mumbai
09.2007 - 04.2011
- Identify key tasks and responsibilities necessary for the unit's smooth functioning.
- Delegate tasks to team members based on their expertise, and workload capacity.
- Regularly check in with team members to provide support, guidance, and feedback as needed.
- Ensure that the reports are accurate, concise, and formatted appropriately for distribution.
- Share the reports with relevant stakeholders, such as senior management or diplomatic officials, in a timely manner.
- Proactively address any obstacles or concerns that may arise during the execution of daily operations.
- Serve as the primary point of contact for operations within the unit.
- Coordinate closely with diplomatic officials from various embassies to facilitate communication and collaboration.
- Address any inquiries, requests, or concerns from diplomatic officials in a timely and professional manner.
- Act as a bridge between the unit and external stakeholders, ensuring that information is communicated accurately and effectively.
Officer-France Visa Application Center Unit
VFS Global Services Pvt. Ltd
Mumbai
05.2005 - 09.2007
- Welcomed and guided applicants through the France visa application process, ensuring a positive experience.
- Provided necessary forms and guidance to create a welcoming and efficient process for applicants.
- Maintained up-to-date knowledge of France visa application requirements and procedures to support applicants effectively.
- Thoroughly reviewed submitted documents to ensure completeness, accuracy, and compliance with relevant requirements.
- Coordinated with operations team to streamline application processing by providing accurate information and forwarding verified documents.
- Collaborated closely with the operations team to address any discrepancies or issues identified during the document review process.
Education
Advance Diploma - Hotel Management and Catering Technology
Metropolitan- IHMCT
Pune01-2003
Higher secondary school - Commerce Stream
SIDDHARTH COLLEGE OF ARTS, SCIENCE & COMMERCE
Mumbai01-2000
Secondary school Certification -
St. Xavier’s high school
Mumbai01-1998
Skills
- Quality management
- Process optimization
- Information security
- Office administration
- Time management
- Team collaboration
- Adaptability and flexibility
- Initiative and independence
- Rapid learning
Accomplishments
- Kuoni Fellowship Award, 2006, awarded for Customer Service Excellence.
- Certificate of recognition from VFS Global.
- Awarded Champion of the Month and Quarter for extraordinary performance and service excellence.
Projects Internships
- POMSE PROJECT FOR VFS GLOBAL, Implementing cost cutting measures for Australia Visa Application Centre, Mumbai. The cost of telephone bills at the VAC was reduced to 31.92 % for all quarters. The cost of electricity bills at the VAC was reduced to 17.00 % for all quarters.
- Internship for Hotel Management, The Resort Hotel Mumbai, Management Trainee, 02/01/03 - 08/31/03, Underwent a thorough training in all prime operational departments of the hotel in order to secure complete work knowledge of the work systems of the respective departments.
Personal Information
- Date of Birth: 08/13/82
- Marital Status: Married
Trainings Attended
- Completed ISO 9001:2015 - Quality Management System Certification TUV SUD.
- Completed ISO 27001:2013 - Information Security Management System Certification TUV SUD.
- ISO intensive training – Auditor’s training.
- Indo-American Society Course on Handling Customer Complaints.
- Super Supervisor Training at VFS Global.
- Australian High Commission Visa Process Training, every quarter.
- Attend Trainings on Visa category from France and Israel consulate in Mumbai.
Additional Qualifications
- Windows
- MS Office
- Basic Computer Applications (MS Office, Internet Applications)
- Certification of completion Operation Management Assessment by 90%
- Google Project Management Professional Certificate - By Coursera Ongoing
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Senior Manager-Front Office Services- Municipal Corporation of Greater Mumbai
VFS Global Services Pvt. Ltd
04.2017 - 01.2020
Manager-Front Office Services- Municipal Corporation of Greater Mumbai
VFS Global Services Pvt. Ltd
05.2014 - 03.2017
Manager- Central Data Processing Unit Department
VFS Global Services Pvt. Ltd
05.2011 - 04.2014
Assistant Manager - Australia & Israel Visa Application Center Unit
VFS Global Services Pvt. Ltd
09.2007 - 04.2011
Officer-France Visa Application Center Unit
VFS Global Services Pvt. Ltd
05.2005 - 09.2007
Advance Diploma - Hotel Management and Catering Technology
Metropolitan- IHMCT
Higher secondary school - Commerce Stream
SIDDHARTH COLLEGE OF ARTS, SCIENCE & COMMERCE
Secondary school Certification -
St. Xavier’s high school