Megha Ladhani

• Preparing AOP and ensuring achievement via robust tracking of collection efficiency, Operation Milestone achievement, and Sales planning (including suggesting modification in payment plans) on Monthly basis.
• Maximized collections via strategic planning,
• Used problem-solving and issue-resolution skills to promptly and successfully handle customers
• Implemented innovative solutions to complex problems, resulting in improved processes and increased productivity.
• Optimized resource allocation across multiple projects to ensure better work distribution and maximize productivity
• Built a culture of excellence within the team by setting clear expectations, providing regular feedback, and celebrating success.
• Coordinated cross-functional teams to sensitise the impact of milestones progress and sales plans on collections and customer experience.
• Customer possession experience Management -Also includes communication planning, overseeing snagging and desnagging process, Possession schedule planning, Possession

Estimation of Collections for the Year, Quarter, and Month and devising strategies to ensure targets are met by:-

• Identifying collectable base to enhance total collections
• Identifying high-value milestones and preparing strategies to ensure high collection efficiency
• Guiding team for advance collection
• Reduction of the outstanding base.
• Cancellation retention

Project Lead for 3 projects (7 Hughes at Hughes Road; Imperial Heights - Goregaon, and Anantya - Chembur)

Team Management | Process Audits| Receivables Strategy | Customer on-boarding | Registrations | Demand and Collection | Loan assistance | Possessions | Escalations | Customer engagement | Process development & Automation

Customer lifecycle management of all projects (5 Nos) of Tata Housing in West and South region

Team Management | Customer on-boarding | Registrations | Demand and Collection | Possessions | Escalation Management| Process development | Technological enhancement.

Team Management | Loyalty bookings | Registrations | Demand and Collection process | Loan assistance | Possessions | Escalation Management | Collections | Customer on-boarding

Sales target achievement | Assortment Planning | Planogram Implementation | Vendor Management | Promotions | Stock management

Handled over 15 Key accounts (including Shoppers stop, Westside, Croma, etc) having more than 40 outlets.

Sales | Ensuring no stock outs or overstocking | Settling distributers claims | Communication and implementation of sales promotions and product launch | Handling in store promoters | Managing relation |