M SUDARVANAN

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

ONE YEAR PHARMACY 3 STORE MANAGER, AND MY CONTROL SALES DEVELOPMENT AND BUSINESSES DEVELOPMENT AND DIRECT CONTROL SARUMAM PHARMACYWITH CLINIC

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Improved marketing to attract new customers and promote business.
• Cross-trained existing employees to maximize team agility and performance.
• Developed detailed plans based on broad guidance and direction.
• Managed senior-level personnel working in marketing and sales capacities.
• Managed and motivated employees to be productive and engaged in work.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

10 YEARS , MANAGED 13+ APOLLO PHARMACY WITH COMPLETE RESPONSIBILITY FOR OPERATIONS, SALES, STAFF MANAGEMENT, AND COMPLIANCE.

LED AND TRAINED PHARMACISTS,EXECUTIVES AND STORE TEAMS TO ACHIEVE DAILY AND MONTHLY TARGET.

HANDLED RECRUITMENT , PERFORMANCE REVIEWS, AND DISCIPLINARY PROCESSES.

5 YEARS OF LEADERSHIP EXPERIENCE AT MED PLUS PHARMACY MANAGING MULTIPLE OUTLET WITH STRONG OPERATIONAL AND PEOPLE MANAGEMENT EXPERTISE