Sudhansu Sekhar Pradhan

• Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
• Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
• Resolved common user concerns by utilizing preset issue resolution scripts.
• Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.
• Employed root cause analysis to troubleshoot equipment and processing issues.

CSA on Amazon Retail Voice Process

CSA as Amazon Technical Support Team in Voice Process

CSA as Message Us / Non-Voice Process

Acted as Subject Matter Expert (SME) in MU process where I helped many new comer associates to get well trained and helped them in clearing their On Job Training

Achieved COA (Customer Obsession Award)s 8 times for meeting my targets and best out of all the associates worked for.