Sudharshan N
Kolar
Summary
A dynamic professional with rich & extensive experience handling travel itineraries. Customer-centric and detail-focused Front Office Executive 2 years of experience overseeing fast-paced front offices supporting senior executive teams. Technologically savvy and personable professional with proven success at implementing new electronic processes for streamlined workflow and communication. Leads productive, loyal and confidential office teams in meeting and exceeding company and customer goals and objectives.
Overview
5
5
years of professional experience
Work History
Front Office Executive
The Evoma
- Night shift only
- Greeting to Guests with a genuine smile
- Updating of Guest Profile
- Telephone Operations
- Handling corporate bookings & revert mail confirmations accordingly
- Check-In & Check Out
- Night audit reporting through mail to hierarchy of management
- Ability to manage front office operations.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
E-travel professional
Travix International BV (Trip.com)
Bengaluru
07.2021 - 01.2023
Assisting customers via chat and Email with regards to change ,cancel, processing tickets, refunds and also current offers and personal request sent to airlines.
GSA - Front Office
YN HOTEL
03.2018 - 02.2019
- Night shift only
- Training period as a Bell boy for 1 Month
- Thereafter was elected to work as an F.O.A
- Check-In and Check-Out
- Learnt to handle all 3 shifts
- Printing of reports to submit to HOD and GM.
Education
Sri Venu Vidya Samasthe, Srinivaspur
Sahyadri P.U College, Kolar
BA in Tourism -
Garden City University
01.2020
Skills
- MS Office
- Payment Gateway handling
- Amadeus, Freshdesk, IDS
Languages
English
Kannada
Hindi
Tamil
Telugu
Nepali
Urdu
Konkani
Internship
Travix, 03/20/20 - 09/20/20
Personal Traits
- Honesty
- Reliability
- Punctuality
- Ambitious
- Friendly
- Responsible
- Trustworthy
Personal Information
- Father's Name: Nanjundappa. M
- Mother's Name: (Late) Laxmamma
- Date of Birth: 01/25/93
- Nationality: Indian
- Marital Status: Single
Current Job
Travix International BV (Trip.com), E-travel professional, 07/01/21
Disclaimer
I hereby declare that all the statement made in this recommence is True, Complete & Correct to the best of my knowledge and conviction.
Timeline
E-travel professional
Travix International BV (Trip.com)
07.2021 - 01.2023
GSA - Front Office
YN HOTEL
03.2018 - 02.2019
Front Office Executive
The Evoma
Sri Venu Vidya Samasthe, Srinivaspur
Sahyadri P.U College, Kolar
BA in Tourism -
Garden City University