Sudharshini BA
Client Service Manager
Mysore
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 6 years of management performance. Now, seeking a challenging role as a Client Servicing Manager or Key Account Manager
Overview
19
19
years of professional experience
Work History
Area Manager
TVS Credit Services / Harita Receivables and Collection Services
Mysore
03.2018 - Current
- Successfully onboarded clients from various sectors such as NBFCS, PSUs, Fintech, and private banks, while providing regular updates on service performance.
- Effectively handled end-to-end collection activities for a diverse portfolio of loans, including both secured and unsecured loans across various categories.
- Efficiently managed the entire asset liquidation process, including finding buyers for seized assets, conducting online and offline auctions, and ensuring seamless transactions with banks.
- Currently managing a team of 40+ executives, while also providing guidance to interstate team members.
- Expert in handling write-off and recovery pools, including liaison with legal teams and initiating legal actions.
- Managed SARFAESI activities, including 13(2) notice preparation, 13(4) symbolic possession, and obtaining DM permission for physical possessions.
- Liaised with legal teams and RPO/GSO to initiate legal actions against defaulters (SEC 138, SEC 9, Arbitrator Orders).
- Demonstrated proficiency in product development and training, including piloting a mobility application project, workflow preparation, and vendor collaboration.
Manager, Business Development
IMC - INTUIT MANAGEMENT CONSULTANCY
Chnnai
12.2016 - 10.2017
- Managed business development, digital marketing, process development, project management, and product selling.
- Handled various services and products, including CMS (compliance management system) product selling via white labeling and cross-border company formation.
- Built and maintained client relationships, identifying opportunities for growth, penetration, and market expansion.
- Established partnerships with overseas counterparts to fulfill client requirements and provide end-to-end support.
- Led market research, SEO planning, social media marketing, and strategy implementation.
- Oversaw website creation for new product launches and regularly explored trending marketing tools for enhanced approaches.
Freelance Sales and Marketing Consultant
Freelancer
Chennai
12.2015 - 11.2016
- Managed end-to-end sales process, achieving revenue targets and objectives.
- Developed successful business relationships and reported business trends to clients.
- Collaborated with hotel marketing teams to produce sales collateral.
Assistant Manager
RADISSON BLU PLAZA HOTEL MYSORE, A CARLSON REZIDOR HOTEL GROUP
Mysore
07.2014 - 11.2015
- Conducted market analysis, implemented revenue management procedures & pricing strategies
- Managed reservations department, ensuring system functionality and optimal operations.
Team Lead Reservations
RADISSON BLU PLAZA HOTEL MYSORE, A CARLSON REZIDOR HOTEL GROUP
Mysore
08.2011 - 05.2013
- Led revenue management and yield operations, implementing pricing strategies.
- Managed group business strategies, analyzed monthly performance, and recommended improvements.
- Oversaw reservations department, ensuring website functionality and high operational standards.
Recruitment Consultant
Hexagon Executive Search
Pune
02.2007 - 12.2007
- Conducted client requirements analysis and developed job descriptions.
- Sourced candidates through networking, cold calling, and referrals.
- Conducted pre-screening interviews with eligible candidates
Recruitment Executive
Naman Integrated Management Services
Vadodara
03.2006 - 01.2007
- Developed recruiting plans and executed sourcing strategies.
- Utilized industry contacts, portals, and networking to identify and source candidates.
- Conducted initial pre-screening interviews with potential candidates
Reservation Specialist
HOTEL SANDESH THE PRINCE
Mysore
11.2004 - 01.2006
- Handled room reservations and interacted with travel agents and corporate clients.
- Provided price quotations for banquets, rooms, and conference packages & Maintained customer and reservation data bank
Education
Diploma - Computer Science And Engineering
JSS Polytechnic For Women
Mysore 04.2001 -
Bachelor of Science - Computer Application
University of Madras
Chennai 04.2001 -
Skills
Portfolio Management
undefinedTimeline
Area Manager
TVS Credit Services / Harita Receivables and Collection Services
03.2018 - Current
Manager, Business Development
IMC - INTUIT MANAGEMENT CONSULTANCY
12.2016 - 10.2017
Freelance Sales and Marketing Consultant
Freelancer
12.2015 - 11.2016
Assistant Manager
RADISSON BLU PLAZA HOTEL MYSORE, A CARLSON REZIDOR HOTEL GROUP
07.2014 - 11.2015
Team Lead Reservations
RADISSON BLU PLAZA HOTEL MYSORE, A CARLSON REZIDOR HOTEL GROUP
08.2011 - 05.2013
Recruitment Consultant
Hexagon Executive Search
02.2007 - 12.2007
Recruitment Executive
Naman Integrated Management Services
03.2006 - 01.2007
Reservation Specialist
HOTEL SANDESH THE PRINCE
11.2004 - 01.2006
Diploma - Computer Science And Engineering
JSS Polytechnic For Women
04.2001 -
Bachelor of Science - Computer Application
University of Madras
04.2001 -
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