Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Sudha Sree Dasari

Hyderabad

Summary

Results-driven known for unparalleled productivity and efficiency in completing tasks. Specialize in strategic planning, process improvement, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring smooth operation and effective team management.

Overview

4
4
years of professional experience

Work History

Senior Operations Manager

Aspirant global solutions
Hyderabad
12.2024 - Current
  • Experienced Senior Operations Manager with a proven track record of leading large-scale BPO teams across customer service, technical support.
  • Skilled in optimizing processes and delivering consistent client satisfaction.
  • Used Microsoft Excel to track performance metrics, forecast volumes.

Customer Care Executive

Teleperformance
Hyderabad
05.2024 - 10.2024
  • Resolved customer complaints with empathy and professionalism to enhance satisfaction.
  • Provided product information and support to help customers make informed decisions.
  • Managed customer inquiries through multiple communication channels effectively.

Client Relationship Manager

Study telangana
Hyderabad
01.2022 - 02.2024
  • Proven track record of building and maintaining strong client relationships to drive business growth and retention.
  • Skilled in identifying client needs, delivering tailored solutions, and ensuring high levels of customer satisfaction.
  • Adept at using Microsoft Excel to manage client databases, track performance metrics, and generate customized reports for strategic decision-making.

Customer Service Representative

Optum global solutions
Hyderabad
01.2021 - 12.2021
  • Answered customer inquiries and provided accurate information regarding services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Resolved customer complaints promptly and efficiently.

Education

Master of Science - Microbiology

St Pious X Degree And Pg College
Hyderbad
06-2019

Skills

  • Process optimization
  • Performance analysis
  • Microsoft Excel
  • Client relationship management
  • Customer service
  • Client Needs Assessment
  • Time Management
  • Attention to Detail
  • Leadership & Team Coordination
  • Adaptability
  • Initiative & Proactiveness
  • Client-Centric Mindset

Affiliations

  • Gardening
  • reading books
  • craft and painting

Languages

Telugu
First Language
English
Advanced (C1)
C1

Timeline

Senior Operations Manager

Aspirant global solutions
12.2024 - Current

Customer Care Executive

Teleperformance
05.2024 - 10.2024

Client Relationship Manager

Study telangana
01.2022 - 02.2024

Customer Service Representative

Optum global solutions
01.2021 - 12.2021

Master of Science - Microbiology

St Pious X Degree And Pg College

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Sudha Sree Dasari